--00000000000020f4a105f40e7961 Content-Type: text/plain; charset="UTF-8" Thank you Keri. We will get to work. Have a great day, Cheryl On Mon, Feb 6, 2023 at 1:08 PM Keri Thrush wrote: > Hello, all. > > Gayle has completed a follow up survey and I have provided the details > below. Thank you! > > Client Name: Gayle Mitchell > > CC ID: 1000000000016014 > > Primary Contact: Gayle Mitchell > > PC Contact Info: gbmitchell@telus.net / > > Survey Delivery: Email > > > Division: Canada > > Business Unit: Vancouver > > Tenure: More Than 52 Weeks > > Actual Customer Segment: Elephant > > Stated Customer Segment: > > Survey: Relationship 2 > > Main Score: 6 > > Comments: > > > Please click here to see the full survey response and learn more about the > client: https://hca.medallia.com/hca/respInvForm.do?surveyid=200006 > ReplyReply allForward > > > On Wed, Nov 9, 2022 at 9:46 AM Keri Thrush wrote: > >> Hello, team! >> >> We received a follow up survey from Gayle below. The Service Quality team >> was not successful in their first attempts in reaching her back in August. >> I will allow you to take lead as a team on any potential next steps in >> contacting. Thank you! >> >> Client Name: Gayle Mitchell >> >> CC ID: 1000000000016014 >> >> Primary Contact: Gayle Mitchell >> >> PC Contact Info: gbmitchell@telus.net / >> >> Survey Delivery: Email >> >> >> Division: Canada Business Unit: Vancouver Tenure: More Than 52 Weeks >> Actual Customer Segment: Elephant Stated Customer Segment: Survey: >> Relationship 2 Main Score: 5 Comments: Don't know her well but she has been >> eager to please though not overly confident and does not seem to understand >> directions which may be a language or a hearing deficit. Needs more >> supervision to gain more confidence. Intelligent, personable, attentive, >> observant, speaks English well, problem solves, she seeks learning >> opportunities. would be an asset in mentorship of less experienced staff. >> Mature with a positive attitude. Quick learner, observant , caring, >> intuitive, needs a bit more attention to details not directly client care >> related. Accepts constructive comments well and takes them to heart. Good >> technology knowledge Reliable, takes initiative in maintaining a tidy >> environment. Appears at times to be inattentive or has a hearing or >> language deficit. had to be spoken to about the difference between >> encouraging independence and ignoring obvious needs/risks. Eager, >> conscientious, caring client focused gentle, reliable personable Not known >> well enough to comment other than she seemed timid and unsure of her role. >> English limited. needs competent mentoring. Very caring, observant, >> intelligent, sensitive to emotional needs of client. takes initiative in >> care functions and general cleanliness of the care environment. Please >> click here to see the full survey response and learn more about the client: >> https://hca.medallia.com/hca/respInvForm.do?surveyid=161281 >> >> On Tue, Aug 2