--0000000000007cfa8805f40bea09 Content-Type: text/plain; charset="UTF-8" Hello, all. Gayle has completed a follow up survey and I have provided the details below. Thank you! Client Name: Gayle Mitchell CC ID: 1000000000016014 Primary Contact: Gayle Mitchell PC Contact Info: gbmitchell@telus.net / Survey Delivery: Email Division: Canada Business Unit: Vancouver Tenure: More Than 52 Weeks Actual Customer Segment: Elephant Stated Customer Segment: Survey: Relationship 2 Main Score: 6 Comments: Please click here to see the full survey response and learn more about the client: https://hca.medallia.com/hca/respInvForm.do?surveyid=200006 ReplyReply allForward On Wed, Nov 9, 2022 at 9:46 AM Keri Thrush wrote: > Hello, team! > > We received a follow up survey from Gayle below. The Service Quality team > was not successful in their first attempts in reaching her back in August. > I will allow you to take lead as a team on any potential next steps in > contacting. Thank you! > > Client Name: Gayle Mitchell > > CC ID: 1000000000016014 > > Primary Contact: Gayle Mitchell > > PC Contact Info: gbmitchell@telus.net / > > Survey Delivery: Email > > > Division: Canada Business Unit: Vancouver Tenure: More Than 52 Weeks > Actual Customer Segment: Elephant Stated Customer Segment: Survey: > Relationship 2 Main Score: 5 Comments: Don't know her well but she has been > eager to please though not overly confident and does not seem to understand > directions which may be a language or a hearing deficit. Needs more > supervision to gain more confidence. Intelligent, personable, attentive, > observant, speaks English well, problem solves, she seeks learning > opportunities. would be an asset in mentorship of less experienced staff. > Mature with a positive attitude. Quick learner, observant , caring, > intuitive, needs a bit more attention to details not directly client care > related. Accepts constructive comments well and takes them to heart. Good > technology knowledge Reliable, takes initiative in maintaining a tidy > environment. Appears at times to be inattentive or has a hearing or > language deficit. had to be spoken to about the difference between > encouraging independence and ignoring obvious needs/risks. Eager, > conscientious, caring client focused gentle, reliable personable Not known > well enough to comment other than she seemed timid and unsure of her role. > English limited. needs competent mentoring. Very caring, observant, > intelligent, sensitive to emotional needs of client. takes initiative in > care functions and general cleanliness of the care environment. Please > click here to see the full survey response and learn more about the client: > https://hca.medallia.com/hca/respInvForm.do?surveyid=161281 > > On Tue, Aug 23, 2022 at 9:27 AM Keri Thrush wrote: > >> Thank you! I will try her today. >> >> On Mon, Aug 22, 2022 at 2:32 PM Cathy Feniuk >> wrote: >> >>> Gayle can be reached at 604-731-2941 >>> >>> Cathy Feniuk, LPN >>> Case Manager, >>> Home