--000000000000de934505db65297f Content-Type: multipart/alternative; boundary="000000000000de934205db65297e" --000000000000de934205db65297e Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello Tim, You can now process your expense reports in Concur. user:timthom2@gmail.com (have you reached out to IT regarding your email address in Bamboo..it still looks weird) Temp password =E2=80=93 homecare456456 As discussed, until we are able to setup CAN banking information, we have temporarily updated your profile with an USD bank (HCA/TheKey) bank account= . Worst case scenario, if you happen to have an OOP expense the funds will deposit into that account. Gary can confirm how we will reimburse to you (check, ACH or wire transfer) Thanks Nedra *From:* Gary Scott *Sent:* Monday, March 28, 2022 10:01 AM *To:* Timothy Thomas ; Nedra Peterson *Cc:* Audra Williams *Subject:* RE: Credit Cards Hi Tim=E2=80=94Sorry about these issues=E2=80=94somehow our internal proces= s was changed without me knowing. We should be doing the applications and simply marking non-US citizen. We need a date as well according to the below guidance. We should be entering an HCA bank account while we get CAD configured. @Nedra Peterson please call me ASAP to clear the process up and get a status on al CAD cards. Thanks, Gary *From:* Timothy Thomas *Sent:* Monday, March 28, 2022 9:10 AM *To:* Gary Scott *Cc:* Audra Williams ; Nedra Peterson *Subject:* Re: Credit Cards Hi Gary, We have the Mavencare GM Taneisha who will need a card as well as the new HCA Mississauga Waterloo acquisition. I finally received my card on Friday, it took over 3 weeks to get it. My HCL Roger is still waiting. Having to send them to Tampa first is confusing as we need to fill out the form as a US resident with a fake SSN and the Tampa address doesn't even fit within the maximum text fields. I think it's best that someone from your team fill out the request on Canadian employees behalf. Alternatively if we could get a Canadianized application form that would be great. My direct reports seem unable to send through their expense reports for approval. I believe this has to do with the banking issue mentioned above, unless they're missing something. Amex is just not as widely accepted in Canada as it is in the US, therefore a backup card is still required. For example maybe half of all restaurants accept it. Most small and mid sized vendors don't accept given its higher transaction fees. Let me know if you have any further questions. Tim On Sat, Mar 26, 2022 at 2:28 PM Gary Scott wrote: Hi Tim, who all needs cards in CAD? Also, please share acceptance issues with me and Nedra. We heard of some a while back along with a pin issue. We resolved the pin issue, and I have not heard of any acceptance issues since. If we understand the acceptance issues we can address with Amex or go down a different path for CAD cards. Also, Nedra is working with Concur to add CAD bank expense reimb=E