--000000000000d1d3eb05e43d7604 Content-Type: multipart/related; boundary="000000000000d1d3ea05e43d7603" --000000000000d1d3ea05e43d7603 Content-Type: multipart/alternative; boundary="000000000000d1d3e905e43d7602" --000000000000d1d3e905e43d7602 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Initially, it was a JIRA but when we didn=E2=80=99t get a timely response, = it was brought up in our weekly meeting twice with everyone present. Then another email was sent to Nukul (attached). On Wed, Jul 20, 2022 at 10:27 AM Timothy Thomas wrote: > Taneshia who have you communicated with at Maventech to get this resolved= ? > Should we escalate to Vince or Nukul? There's nothing our payroll team ca= n > do to help with this unless you can provide a manual calculation of what'= s > owed. > > Let me know and I can push for an answer. > > Thanks > > On Wed, Jul 20, 2022 at 10:16 AM Taneshia Persaud taneshia.persaud@thekey.com> wrote: > >> @Irin Eva I can, but at this point I am not sure >> how much she is owed. >> >> According to the caregiver, she has been short on every pay stub 5hrs & >> 5.25hrs on her weekly Sat/Sun shifts, as this has been ongoing since she >> returned from vacation in May 2022. >> >> On Wed, Jul 20, 2022 at 9:56 AM Irin Eva wrote: >> >>> Hi Sandra,, >>> >>> I already spoke with Tanisha and CG regarding this. I will connect with >>> her again. This is actually a tech issue. Even though she is working mo= re >>> hours, her time sheet shows 5 or 5.25 hours. >>> >>> @Taneshia Persaud Can you pls add in the >>> action sheet how much she owes and also pls let Ali know it is not >>> billed yet. >>> >>> Best Regards, >>> Irin >>> >>> >>> >>> On Wed, Jul 20, 2022 at 9:44 AM Sandra Daoust >> sdaoust@homecareassistance.com> wrote: >>> >>>> Hi all! >>>> Is she owed any money at this point? @Irin Eva C= an >>>> you connect with Taneisha to see if there is any balance due to her. W= e can >>>> do the adjustment on the next pay. I am not familiar enough with the p= ortal >>>> to figure out what the tech issue is but we can certainly rectify any = pay >>>> owed to her manually until the issue is resolved. >>>> Thank you! >>>> >>>> >>>> >>>> Sandra Daoust >>>> >>>> >>>> >>>> *Finance Manager - Canada* >>>> >>>> Tel: 514.907.5065 | Fax: 514.221.4265 >>>> >>>> sdaoust@homecareassistance.com | Homecareassistancemontreal.ca >>>> >>>> >>>> >>>> >>>> >>>> On Wed, Jul 20, 2022 at 9:40 AM Taneshia Persaud >>> taneshia.persaud@thekey.com> wrote: >>>> >>>>> Good morning all, >>>>> >>>>> If anyone can push from their side for Maventech to get this resolved >>>>> asap, I would really appreciate it. The caregiver is quite unhappy wi= th >>>>> this situation, and although she has been very patient, has threatene= d to >>>>> file a complaint with the MOL. >>>>> >>>>> Many thanks, >>>>> >>>>> Taneshia >>>>> >>>>> On Thu, Jul 14, 2022 at 11:24 AM Irin Eva wrote= : >>>>> >>>>>> Ok, thanks for the update. >>>>>> >>>>>> On Thu, Jul 14, 2