--000000000000eaca5805e43e928e Content-Type: multipart/alternative; boundary="000000000000eaca5705e43e928d" --000000000000eaca5705e43e928d Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable [image: Screen Shot 2022-07-20 at 11.45.38 AM.png] On Wed, Jul 20, 2022 at 10:31 AM Taneshia Persaud wrote: > Initially, it was a JIRA but when we didn=E2=80=99t get a timely response= , it was > brought up in our weekly meeting twice with everyone present. Then > another email was sent to Nukul (attached). > > > > > On Wed, Jul 20, 2022 at 10:27 AM Timothy Thomas wrote: > >> Taneshia who have you communicated with at Maventech to get this >> resolved? Should we escalate to Vince or Nukul? There's nothing our payr= oll >> team can do to help with this unless you can provide a manual calculatio= n >> of what's owed. >> >> Let me know and I can push for an answer. >> >> Thanks >> >> On Wed, Jul 20, 2022 at 10:16 AM Taneshia Persaud > taneshia.persaud@thekey.com> wrote: >> >>> @Irin Eva I can, but at this point I am not sure >>> how much she is owed. >>> >>> According to the caregiver, she has been short on every pay stub 5hrs & >>> 5.25hrs on her weekly Sat/Sun shifts, as this has been ongoing since sh= e >>> returned from vacation in May 2022. >>> >>> On Wed, Jul 20, 2022 at 9:56 AM Irin Eva wrote: >>> >>>> Hi Sandra,, >>>> >>>> I already spoke with Tanisha and CG regarding this. I will connect wit= h >>>> her again. This is actually a tech issue. Even though she is working m= ore >>>> hours, her time sheet shows 5 or 5.25 hours. >>>> >>>> @Taneshia Persaud Can you pls add in the >>>> action sheet how much she owes and also pls let Ali know it is not >>>> billed yet. >>>> >>>> Best Regards, >>>> Irin >>>> >>>> >>>> >>>> On Wed, Jul 20, 2022 at 9:44 AM Sandra Daoust >>> sdaoust@homecareassistance.com> wrote: >>>> >>>>> Hi all! >>>>> Is she owed any money at this point? @Irin Eva = Can >>>>> you connect with Taneisha to see if there is any balance due to her. = We can >>>>> do the adjustment on the next pay. I am not familiar enough with the = portal >>>>> to figure out what the tech issue is but we can certainly rectify any= pay >>>>> owed to her manually until the issue is resolved. >>>>> Thank you! >>>>> >>>>> >>>>> >>>>> Sandra Daoust >>>>> >>>>> >>>>> >>>>> *Finance Manager - Canada* >>>>> >>>>> Tel: 514.907.5065 | Fax: 514.221.4265 >>>>> >>>>> sdaoust@homecareassistance.com | Homecareassistancemontreal.ca >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> On Wed, Jul 20, 2022 at 9:40 AM Taneshia Persaud >>>> taneshia.persaud@thekey.com> wrote: >>>>> >>>>>> Good morning all, >>>>>> >>>>>> If anyone can push from their side for Maventech to get this resolve= d >>>>>> asap, I would really appreciate it. The caregiver is quite unhappy w= ith >>>>>> this situation, and although she has been very patient, has threaten= ed to >>>>>> file a complaint with the MOL. >>>>>> >>>>>> Many thanks, >>>>>> >>>>>> Taneshia >>>>>> >>>>>> On Thu, Jul 14, 20