--00000000000021be090639858f93 Content-Type: multipart/alternative; boundary="00000000000021be080639858f92" --00000000000021be080639858f92 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Awesome. Thanks Audra! Best regards, * Timon Page * General Manager, Ontario *Please note my email address has changed:* timon.page@thekey.com Mobile: (437) 223-0841 TheKey.com On Wed, Jul 9, 2025 at 5:01=E2=80=AFPM Audra Williams w= rote: > I am looping in @Kristy Poyner and @Michelle > Schefter to ensure that we get this correct > for you! > > Kristy has been great at helping us get this set up in our URL's. > > Best, > > On Wed, Jul 9, 2025 at 1:57=E2=80=AFPM Timon Page = wrote: > >> Hi Audra >> >> We are having an issue with prorating of our live in clients. It seems >> that if we keep the box checked on payroll, it works, if we don't do the >> same on the billing side, the client gets billed twice. Am I missing >> something about the prorating process? See the email from my scheduling >> manager below: >> >> >> *I received an email from Billing stating that the invoice for Josefa >> Epstein for the week of June 23=E2=80=9329 is incorrect as per the clie= nt.When I >> checked, I noticed that for the last two weeks, the live-in shifts are n= ot >> getting prorated in the system. For the week of June 16=E2=80=9322, the = client was >> billed for full hours on Sunday twice, and I had informed Michelle, who >> corrected it last week. Now, for the week of June 23=E2=80=9329, they ar= e again >> flagging the invoice as incorrect, (billed full amount instead of 19hrs) >> shifts are still not getting prorated.* >> >> *To avoid further confusion, I tried making some changes to the upcoming >> shifts. I noticed that when we keep the client rate as the default live-= in >> rate, the shifts are not prorated automatically. Therefore, I have chang= ed >> all the upcoming shifts to custom rates ($437.31/day) so we can adjust >> manually as needed going forward.* >> >> Let me know if there is something I am misunderstanding. Otherwise I wil= l >> reach out to Billing to get it corrected. >> >> >> Thanks Audra! >> Best regards, >> * Timon Page * >> General Manager, Ontario >> *Please note my email address has changed:* >> timon.page@thekey.com >> Mobile: (437) 223-0841 >> TheKey.com >> >> >> >> On Mon, Jul 7, 2025 at 4:27=E2=80=AFPM Audra Williams wrote: >> >>> No worries, thanks for the update! >>> >>> On Mon, Jul 7, 2025 at 1:15=E2=80=AFPM Timon Page wrote: >>> >>>> Hi Audra >>>> >>>> I believe that the Toronto office is now compliant. Apologies, I did >>>> not see Toronto or any other Canadian office on the list and so though= t it >>>> wasn't applicable for Canada. >>>> >>>> Best regards, >>>> * Timon Page * >>>> General Manager, Ontario >>>> *Please note my email address has changed:* >>>> timon.page@thekey.com >>>> Mobile: (437) 223-0841 >>>> TheKey.com >>>> >>>> >>>> >>>> On Wed, Jul 2, 2025 at 3:53=E2=80=AFPM Audra Williams >>>> w