--00000000000024852a0605b686af Content-Type: multipart/alternative; boundary="0000000000002485280605b686ad" --0000000000002485280605b686ad Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Maria, Just to clarify, the caregiver was present for the 5,5 hours on February 22, 2023? Thanks, *Sumira Suthesan* Accounts Receivable Specialist T: 438-230-3887 ext.1070006 www.TheKey.com [image: TheKey] On Tue, Sep 19, 2023 at 6:44=E2=80=AFAM Maria Licoudis wrote: > Hello Sumira, > > The shift was supposed to be put in from 3 to 7:30 PM. > But it was put in from 2 PM to 7:30 PM and the daughter does not want to > pay for the extra hour. > Thank you. > > Best, > Maria > > > *Maria Licoudis RN* > > *Client Success Manager* > > 514-907-5065 > > TheKey.ca > > [image: TheKey] > > > On Sep 19, 2023, at 9:21 AM, Sumira Suthesan > wrote: > > =EF=BB=BF > Hi Maria, > > Can you please confirm that the booking for Rosa Gutierrez should be 4.5 > hours and not 5,5 hours on February 22,2023? > > Thanks, > *Sumira Suthesan* > Accounts Receivable Specialist > T: 438-230-3887 ext.1070006 > www.TheKey.com > [image: TheKey] > > > On Mon, Sep 18, 2023 at 5:16=E2=80=AFAM John Janiga > wrote: > >> Hello Sumira and Ali, >> >> Please see the forwarded correction request. Who should I forward >> billing issues to for correction ? >> >> Client states she will pay but only if hours are corrected. >> >> Thank you! >> >> *John Janiga* >> Senior Accounts Receivable Specialist >> *john.janiga@thekey.com * >> *408-647-7538 * >> TheKey.com >> [image: TheKey] >> >> >> >> ---------- Forwarded message --------- >> From: Vivian Valderrama >> Date: Sun, Sep 17, 2023 at 1:44=E2=80=AFAM >> Subject: FW: Gutierrez Rosa - Outstanding Invoice - Please Respond >> To: John Janiga >> >> >> *Correction* >> >> >> >> I book a caregiver for 4.5 hours with Maria but I am being charged for >> 5.5 hours. Please note that I will not paid that bill as long as it is = not >> revised. >> >> >> >> Thanks, >> >> >> >> Vivian >> >> >> >> >> >> *From: *Vivian Valderrama >> *Sent: *September 17, 2023 1:39 AM >> *To: *John Janiga >> *Subject: *RE: Gutierrez Rosa - Outstanding Invoice - Please Respond >> >> >> >> Hello, >> >> >> >> I informed your colleague Maria many times over that the reason that I >> have not paid that bill is because I am being charged for five hours wh= en >> I booked a caregiver for my mother for four hours only. I asked her to >> revise that bill but she never did. >> >> >> >> Thanks, >> >> >> >> Vivian >> >> >> >> >> >> *From: *John Janiga >> *Sent: *August 16, 2023 10:24 AM >> *To: *vimvalderrama23@gmail.com >> *Subject: *Gutierrez Rosa - Outstanding Invoice - Please Respond >> >> >> >> Hello, >> >> >> >> Our records indicate the invoices listed below are outstanding. Please >> let us know the status of payment so I may update our records accordingl= y. >> >> >> >> Past Due Invoice >> >> 47235 >> >> >> >> Please contact me directly if you have any questions