--000000000000495b500635a887bc Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good morning Our team has finished all of the rate changes thank you so much Sharon Sharon, Speirs General Manager Vancouver, BC Office: 778.279.3634 sspeirs@thekey.com TheKey.ca [image: TheKey] On Tue, May 20, 2025 at 12:07=E2=80=AFPM Sophia Jantz = wrote: > Hi Timothy, > > Good afternoon. Will you please let us know when the rates have been > adjusted so we may process the invoices. Thank you! > > > Respectfully, > > Sophia Jantz > Client Support Specialist II| TheKey > Phone: 866-226-1702 > billing@thekey.com > > > > > > > > > > > > > > > > > > > > > On Mon, 19 May at 5:27 PM , SharonSpeirs > wrote: > My team was working on last week and going forward and from billing today > it looks complete but they will not have done the 21st to 11 as I thought > invoices were just being adjusted . > I will let them know tomorrow > Sharon > > > Sharon, Speirs > > General Manager > Vancouver, BC > Office: 778.279.3634 > sspeirs@thekey.com > > TheKey.ca > > [image: TheKey] > > > > > > > > On Mon, May 19, 2025 at 1:23=E2=80=AFPM Timothy Thomas wr= ote: > >> Ok. The Canadian team is off for a holiday today. We will get the rates >> adjusted tomorrow and advise when it is complete. >> >> Thank you >> Tim >> >> On Mon, May 19, 2025 at 1:16=E2=80=AFPM Sophia Jantz wrote: >> >>> Hi Timothy, >>> >>> Good afternoon. I wanted to follow up with you in regards to your >>> request for the rate correction. We bill through Clearcare for this cli= ent, >>> the rate will need to be updated for the shifts from April 21st through= May >>> 11 to $40.75. Per Invoicing the shifts in Clearcare have been removed f= rom >>> the invoices and unfinalized to allow for this adjustment. Please let u= s >>> know once this is completed so that we may refinalize and invoice. Than= k >>> you! >>> >>> =E2=80=8B=E2=80=8B=E2=80=8BRespectfully, >>> >>> Sophia Jantz >>> Client Support Specialist II| TheKey >>> Phone: 866-226-1702 >>> billing@thekey.com >>> >>> >>> >>> >>> >>> >>> >>> >>> >>> >>> >>> >>> >>> >>> >>> >>> >>> >>> >>> >>> On Wed, 14 May at 5:20 PM , Sophia Jantz wrote: >>> Hi Tim, >>> >>> Good afternoon. I have received your request and I am working on having >>> this corrected. I will update you once completed. Thank you! >>> >>> Respectfully, >>> >>> Sophia Jantz >>> Client Support Specialist II| TheKey >>> Phone: 866-226-1702 >>> billing@thekey.com >>> >>> >>> >>> >>> >>> >>> >>> >>> >>> >>> >>> >>> >>> >>> >>> >>> >>> >>> >>> >>> On Wed, 14 May at 4:51 PM , Timothy Thomas wrote: >>> Good afternoon, >>> >>> We received notice from VCH that we must honor our contractual rate of >>> $40.75 / hour effective April 21st, 2025. They have rejected our price >>> increase. >>> >>> Therefore we will need all invoices / shifts amended to the rate of >>> $40.75 as of April 21st, moving forward. Please adjust and reissue the >>> invoices for this period. >>> >>> Thank you, >>>