--00000000000075772a060e374a1e Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi, I appreciate this effort and I know the clients do as well. I will contact those last clients as 1 is non-verbal and can talk on the phone one lives outside the country and the time zone is way off. Thank you again for all your efforts and how quickly it was done today. *Thank you,* *Shawntel Sousa, LPN* Client Success Manager Direct: 403-305-6588 Calgary Office: 403-301-3777 Vancouver Office: 778-279-3634 *TheKey.ca * [image: TheKey] On Fri, Jan 5, 2024 at 11:40=E2=80=AFAM Alejandro Aponte wrote: > Hi Shawntel, > > I went ahead and spoke to all impacted client payers and let them know of > the refund we are processing, I left a VM for 3 but provided our direct > billing support info to reach us with any questions. Those I did have on > the phone I also reviewed Versapay and how payments will be processed fro= m > this system moving forward. All understood and thanked me for my time, > Sandra Redmon would like to use the dup payment for this weeks invoice if > possible @Vashon. > > I was not able to contact Bev and Sam Mozell, or Doreen Powell since ther= e > were not client contact info in clear care. I also did not contact Sue > McMaster as they are non-verbal and we do not have the ability to text. > Please provide contact info if you would like me to reach out them as wel= l! > > > Thanks, > > Alejandro Aponte > > > Billing@thekey.com > 866-226-1702 > > > On Fri, 5 Jan at 11:58 AM , Alejandro Aponte wrote: > Hi Shawntel, > > We are requesting the below impacted clients to be refunded as they were > double charged. My team will also be contacting all impacted clients > letting them know about the issue and refund needed. Sending ticket to yo= u > Vashon to complete. > > Client ID Client Name Status Date Transaction Amount > 146872 Aileen Wilkins PAID 12/30/2023 $ > 1,123.96 > 150699 Bev and Sam Mozell PAID 12/30/2023 $ > 310.80 > 151622 Doreen Powell PAID 12/30/2023 $ > 819.00 > 146873 Georgia Cairns PAID 12/30/2023 $ > 1,317.79 > 149143 John/Joan Thomson PAID 12/30/2023 $ > 5,477.85 > 146619 Katharina Maier PAID 12/30/2023 $ > 388.50 > 147029 Maureen Haney PAID 12/30/2023 $ > 837.90 > 146650 Sandra Redmon PAID 12/30/2023 $ > 513.17 > 151254 Sue McMaster PAID 12/30/2023 $ > 1,672.00 > 146717 Wendy Bryden PAID 12/30/2023 $ > 159.60 > 151837 Zachary Wozny PAID 12/30/2023 $ > 573.30 > > > Thanks, > > Alejandro Aponte > > > Billing@thekey.com > 866-226-1702 > > > On Thu, 4 Jan at 6:02 PM , CharlesTerlesky cterlesky@homecareassistance.com> wrote: > Hi Alejandro, > > Have you connected with Vashon? He has the master list of clients that he > sends to me for processing. His list will show all the payments/invoices > and dates. It seems like there is a disconnect between you and Vashon's > team. > > I have cc'd @Vashon on this email so you can connect with him, and he can > share the list. > > Regards, > Chuck > > On Thu, Jan 4, 202