----==_mimepart_65984d25ccb50_23a3f890778bd541107985ec Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Shawntel,=C2=A0 I went ahead and spoke to all impacted client paye= rs and let them know of the refund we are processing, I left a VM for 3 b= ut provided our direct billing support info to reach us with any question= s. Those I did have on the phone I also reviewed Versapay and how payment= s will be processed from this system moving forward. All understood and t= hanked me for my time, Sandra Redmon would like to use the dup payment fo= r this weeks invoice if possible @Vashon.=C2=A0 I was not able to con= tact Bev and Sam Mozell, or Doreen Powell since there were not client con= tact info in clear care. I also did not contact Sue McMaster as they are = non-verbal and we do not have the ability to text. Please provide contact= info if you would like me to reach out them as well!=C2=A0 Thanks,= =C2=A0 Alejandro Aponte Billing@thekey.com 866-226-1702=C2=A0= = = On Fri, 5 Jan at 11:58 AM , Alejandro Aponte wro= te: = = Hi=C2=A0Shawntel,=C2=A0 = = We are requesting the below impacted clients to be refunded as they were= double charged. My team will also be contacting all impacted clients let= ting them know about the issue and refund needed. Sending ticket to you V= ashon to complete.=C2=A0 = =C2=A0 Client ID = Client Name = Status = Date = Transaction Amount = 146872 = Aileen Wilkins = PAID = 12/30/2023 = =C2=A0$ =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2= =A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0= =C2=A0 =C2=A0 =C2=A01,123.96 = 150699 = Bev and Sam Mozell = PAID = 12/30/2023 = =C2=A0$ =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2= =A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0= =C2=A0 =C2=A0 =C2=A0 =C2=A0 310.80 = 151622 = Doreen Powell = PAID = 12/30/2023 = =C2=A0$ =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2= =A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0= =C2=A0 =C2=A0 =C2=A0 =C2=A0 819.00 = 146873 = Georgia Cairns = PAID = 12/30/2023 = =C2=A0$ =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2= =A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0= =C2=A0 =C2=A0 =C2=A01,317.79 = 149143 = John/Joan Thomson = PAID = 12/30/2023 = =C2=A0$ =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2= =A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0= =C2=A0 =C2=A0 =C2=A05,477.85 = 146619 = Katharina Maier = PAID = 12/30/2023 = =C2=A0$ =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2= =A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0= =C2=A0 =C2=A0 =C2=A0 =C2=A0 388.50 = 147029 = Maureen Haney = PAID = 12/30/2023 = =C2=A0$ =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2= =A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=