--00000000000070310e060e39443b Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi, Yes you are correct. That=E2=80=99s the amount she gave me. Warm regards, Shawntel Sousa, LPN Client Success Manager Home Care Assistance/The Key Calgary Office number: (403) 301-3777 Winnipeg Office Number: (204) 489-6000 Mobile number: (403) 305-6588 On Fri, Jan 5, 2024 at 1:30=E2=80=AFPM Alejandro Aponte wrote: > Hi Shawntel, > > I am showing both the manual PAD transaction and the VP transaction where > for the same amount, and the amount matches the invoice it paid. > Invoice#653541 in the amount of $1,672.00. Could they be confusing the > total with this weeks invoice that just generated for the amount of > $1,140.00? > > > Thanks, > > Alejandro Aponte > > > Billing@thekey.com > 866-226-1702 > > > On Fri, 5 Jan at 3:06 PM , Shawntel Sousa > wrote: > Perfect, > > Sue McMaster said that what she was billed is different then the amount o= n > her invoice. Can we resend the Invoice with the correct amount, I think > scheduling adjusted a shift. > > Warm regards, > Shawntel Sousa, LPN > Client Success Manager > Home Care Assistance/The Key > > Calgary Office number: (403) 301-3777 > Winnipeg Office Number: (204) 489-6000 > Mobile number: (403) 305-6588 > > > On Fri, Jan 5, 2024 at 12:03=E2=80=AFPM Alejandro Aponte paymentapplication@thekey.com> wrote: > >> You're most welcome! I miss spoke Vashon and Chuck it is client Maureen >> Haney that is okay with the duplicate payment being applied to future >> invoices NOT Sandra Redmon. >> >> >> >> >> Thanks, >> >> Vashon Palloo >> >> >> Billing@thekey.com >> 866-226-1702 >> >> >> On Fri, 5 Jan at 1:48 PM , Shawntel Sousa >> wrote: >> Hi, >> >> I appreciate this effort and I know the clients do as well. >> I will contact those last clients as 1 is non-verbal and can talk on the >> phone one lives outside the country and the time zone is way off. >> >> Thank you again for all your efforts and how quickly it was done today. >> >> *Thank you,* >> *Shawntel Sousa, LPN* >> Client Success Manager >> >> Direct: 403-305-6588 Calgary Office: 403-301-3777 Vancouver Office: >> 778-279-3634 >> *TheKey.ca * >> >> [image: TheKey] >> >> >> >> On Fri, Jan 5, 2024 at 11:40=E2=80=AFAM Alejandro Aponte > paymentapplication@thekey.com> wrote: >> >>> Hi Shawntel, >>> >>> I went ahead and spoke to all impacted client payers and let them know >>> of the refund we are processing, I left a VM for 3 but provided our dir= ect >>> billing support info to reach us with any questions. Those I did have o= n >>> the phone I also reviewed Versapay and how payments will be processed f= rom >>> this system moving forward. All understood and thanked me for my time, >>> Sandra Redmon would like to use the dup payment for this weeks invoice = if >>> possible @Vashon. >>> >>> I was not able to contact Bev and Sam Mozell, or Doreen Powell since >>> there were not client contact info in clear care. I also did not contac= t >