----==_mimepart_659866f013546_20a3fafbf29c3dc1117796fb Content-Type: multipart/alternative; boundary="--==_mimepart_659866f013487_20a3fafbf29c3dc111779599"; charset=UTF-8 Content-Transfer-Encoding: 7bit ----==_mimepart_659866f013487_20a3fafbf29c3dc111779599 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Shawntel,=C2=A0 I am showing both the manual PAD transaction and t= he VP transaction where for the same amount, and the amount matches the i= nvoice it paid. Invoice#653541 in the amount of $1,672.00. Could they be = confusing the total with this weeks invoice that just generated for the a= mount of $1,140.00? Thanks,=C2=A0 Alejandro Aponte Bil= ling@thekey.com 866-226-1702=C2=A0 = = On Fri, 5 Jan at 3:06 PM , Shawntel Sousa wrote: Perfect, = = Sue McMaster said that what she was billed is different then the amount = on her invoice. Can we resend the Invoice with the correct amount, I thin= k scheduling adjusted a shift.=C2=A0 Warm regards, Shawntel Sousa, LPN= Client Success Manager Home Care Assistance/The Key Calgary Office num= ber: (403) 301-3777 Winnipeg Office Number: (204) 489-6000 Mobile number:= (403) 305-6588 = = = = = = = = On Fri, Jan 5, 2024 at 12:03=E2=80=AFPM Alejandro Aponte wrote: = = = = = You're most welcome! I miss spoke Vashon and Chuck it is client Maureen = Haney that is okay with the duplicate payment being applied to future inv= oices NOT Sandra Redmon. = = = = = = Thanks,=C2=A0 = = Vashon Palloo = = = = = Billing@thekey.com = 866-226-1702=C2=A0 = = = = = = On Fri, 5 Jan at 1:48 PM , Shawntel Sousa wrote: = Hi,=C2=A0 = = I appreciate this effort and I know the clients=C2=A0do as well. = I will contact those last clients as 1 is non-verbal and can talk on the= phone one lives outside the country and the time zone is way off.=C2=A0 = = Thank you again for all your efforts and how quickly it was done today. = = Thank you, = Shawntel Sousa, LPN = Client Success Manager = = Direct: 403-305-6588 Calgary Office: 403-301-3777 Vancouver Office: 778-279-3634 = TheKey.ca = = = = = = = On Fri, Jan 5, 2024 at 11:40=E2=80=AFAM Alejandro Aponte wrote: = = = = = Hi Shawntel,=C2=A0 = = I went ahead and spoke to all impacted client payers and let them know o= f the refund we are processing, I left a VM for 3 but provided our direct= billing support info to reach us with any questions. Those I did have on= the phone I also reviewed Versapay and how payments will be processed fr= om this system moving forward. All understood and thanked me for my time,= Sandra Redmon would like to use the dup payment for this weeks invoice i= f possible @Vashon.=C2=A0 = = I was not able to contact Bev and Sam Mozell, or Doreen Powell since the= re were not client contact info in clear care. I also did not contact Sue= McMaster as they are non-verbal and we do not have the ability to text. = Please provide contact info if you would like me to reach out them as wel= l!=C2=A0 = = = Thanks,=C2=A0 = = Alejandro Aponte = =