Re: 165661 Zia Merchant - [#1074894]

From
Michelle Hudgins <michelle.hudgins@thekey.com>
To
Sophia Jantz <billing@thekey.com>
CC
joey.taylor@thekey.com, tt@thekey.com, william.schmiedeknecht@thekey.com
Date
Thu, 27 Mar 2025 16:25:28 -0400
Folder
INBOX
--000000000000d09ea1063158c17d Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Joey, Let's wait a few more days to see if the check arrives. I also noticed a home number on the credit card form. Would you object to us calling that number? On Thu, Mar 27, 2025 at 3:54=E2=80=AFPM Sophia Jantz w= rote: > Hi Joey, > > Good afternoon. I would have to look to Michelle for the answer to your > question. I am not certain how far past due an account must be in order f= or > us to do that. > > > Respectfully, > > Sophia Jantz > Client Support Specialist II| TheKey > Phone: 866-226-1702 > billing@thekey.com > > > > > > > > > > > > > > > > > > > > > On Thu, 27 Mar at 12:45 PM , JosephTaylor joey.taylor@homecareassistance.com> wrote: > Hi Sophia, > > Is there some sort of email I can send threatening her to pay or we will > take legal action. > She is a con, I don't believe anything else will work. > > On Thu, Mar 27, 2025 at 12:27=E2=80=AFPM Michelle Hudgins michelle.hudgins@thekey.com> wrote: > >> Hi Joey, >> >> I left a voice message yesterday and did not hear back. I followed up >> today with a text and Zia replied with You have been blocked . >> Can you please follow up with her as well? >> >> Thank you, >> Michelle Hudgins >> >> On Wed, Mar 26, 2025 at 11:06=E2=80=AFAM Joey Taylor >> wrote: >> >>> Thanks Michelle, >>> >>> Keep me updated! >>> >>> On Wed, Mar 26, 2025 at 10:52=E2=80=AFAM Michelle Hudgins >> michelle.hudgins@thekey.com> wrote: >>> >>>> Good morning, Joey, >>>> >>>> No, we have not received payment. >>>> >>>> On Wed, Mar 26, 2025 at 10:50=E2=80=AFAM Joey Taylor >>>> wrote: >>>> >>>>> Hey @Michelle Hudgins , >>>>> >>>>> Did this client ever pay? >>>>> >>>>> Thank you, >>>>> >>>>> On Tue, Mar 18, 2025 at 11:04=E2=80=AFAM Sophia Jantz >>>>> wrote: >>>>> >>>>>> Hi Joey, >>>>>> >>>>>> It should be within a few days. Michelle will you assist in letting >>>>>> us know if this gets paid. Thank you! >>>>>> >>>>>> >>>>>> Respectfully, >>>>>> >>>>>> Sophia Jantz >>>>>> Client Support Specialist II| TheKey >>>>>> Phone: 866-226-1702 >>>>>> billing@thekey.com >>>>>> >>>>>> >>>>>> >>>>>> >>>>>> >>>>>> >>>>>> >>>>>> >>>>>> >>>>>> >>>>>> >>>>>> >>>>>> >>>>>> >>>>>> >>>>>> >>>>>> >>>>>> >>>>>> >>>>>> >>>>>> On Tue, 18 Mar at 10:42 AM , JosephTaylor >>>>> joey.taylor@homecareassistance.com> wrote: >>>>>> Hey Sophia, >>>>>> >>>>>> I don't believe her but let me know if anything comes in. When shoul= d >>>>>> we receive it? >>>>>> >>>>>> Thanks, >>>>>> >>>>>> On Tue, Mar 18, 2025 at 10:39=E2=80=AFAM Sophia Jantz >>>>>> wrote: >>>>>> >>>>>>> Hi Joey, >>>>>>> >>>>>>> Good morning. I just spoke with the client. She will not provide us >>>>>>> with a credit card number to process the payment. She stated she se= nt out a >>>>>>> payment via check to the PO Box I provided. Thank you. >>>>>>> >>>>>>> >>>>>>> Respectfully, >>>>>>> >>>>>>> Sophia Jantz >>>>>>> Client Support Specialist II| TheKey >>>>>>> Phone: 866-226-1702 >>>

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