--000000000000dfff0c062b1ed691 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable I have no idea what this means? ---------- Forwarded message --------- From: Sophia Jantz Date: Tue, Jan 7, 2025 at 9:44=E2=80=AFAM Subject: Re: Stat Holiday - Montreal Clients - [#1034169] To: Cc: Hi Joey, Good morning. I am not showing the Holiday rate was entered for these clients. The holiday rate needs to be entered into Clearcare for this to generate for these clients . Once you have made the corrections in the system the invoices will generate with the corrected rate. Please let me know if you have any questions. Respectfully, Sophia Jantz Billing Help Desk 866-226-1702 billing@thekey.com 8:00AM-5:00PM EST Monday-Friday On Mon, 6 Jan at 7:42 PM , JosephTaylor wrote: Good Evening, For the week of December 30th, 2024 to January 5th, 2025 I noticed the following clients "who have authorization codes" were not billed the 1.5X for the Stat Holiday on *January 1st, 2025*: 1. Belvedere Maintenance 2. Raymond Guilbault 3. Belvedere Residence (Nursing Care) ***For this client, some shifts are billed at 1.5X and some are not. I will email ClearCare support to find out what happened here. But please make the adjustment to those shifts to make sure clients are billed the correct amount. I will also audit the last few holidays later this week to ensure nothing was missed and if we did miss something, we apply charges to this week's invoicing. Thank you, Joey Taylor *Directeur G=C3=A9n=C3=A9ral/**General Manager* 514-907-5065 TheKey.ca [image: TheKey] 1034169:611100 --=20 Joey Taylor *Directeur G=C3=A9n=C3=A9ral/**General Manager* 514-907-5065 TheKey.ca [image: TheKey] --000000000000dfff0c062b1ed691 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable I have no idea what this means?=C2=A0 -= --------- Forwarded message --------- From: Sophia Jantz < billing@thekey.com > Date: Tue,= Jan 7, 2025 at 9:44=E2=80=AFAM Subject: Re: Stat Holiday - Montreal Cli= ents - [#1034169] To: < joe= y.taylor@thekey.com > Cc: < tt= @thekey.com > Hi Joey, Good morning.=C2=A0 I am not showing the Holiday rate was = entered for these clients. The holiday rate needs to be entered into Clearc= are for this to generate for these clients . Once you have made the correct= ions in the system the invoices will generate with the corrected rate. Plea= se let me know if you have any questions. Respectfully, Sophia Jantz Billing Help Desk = 866-226-1702 billing@thekey.com 8:00AM-5:00PM= EST Monday-Friday=C2=A0 On Mon, 6 Jan at 7:42 PM , JosephTaylor < joey.taylor@thekey.com > wrot= e: Good Evening, For the week of December 30th, 2024 to January 5t= h, 2025 I noticed the following clients "who have authorization codes&= quot; were not billed the 1.5X for the Stat Holiday on January 1st, 2025= : 1. Belvedere Maintenance=C2=A0 2. Raymond Guilbault 3. Belve= dere Residence (Nursing Care) ***For this client, some sh