--000000000000b8fffe05e77b325b Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Amy. Would you have an update on this? We are still experiencing the same issue. Thank you. Carolyn Daoust *Coordinatrice des ressources humaines * *Human Resource Coordinator* Tel: 514.907.5065 | Fax: 514.221.4265 carolyn.daoust@homecareassistance.com | Homecareassistancemontreal.ca On Tue, Aug 23, 2022 at 12:59 PM Amy Freeman wrote: > HI Carolyn, > > We have escalated this with our ClearCare. It appears there are some > communication issues stemming from their side. I will let you know when > addressed. > > Amy > > On Tue, Aug 23, 2022 at 8:57 AM Carolyn Daoust carolyn.daoust@homecareassistance.com> wrote: > >> The Caregiver is Timothy Kaur Kaur >> >> >> >> Carolyn Daoust >> >> >> >> *Coordinatrice des ressources humaines * >> >> *Human Resource Coordinator* >> >> >> Tel: 514.907.5065 | Fax: 514.221.4265 >> >> carolyn.daoust@homecareassistance.com | Homecareassistancemontreal.ca >> >> >> >> >> On Tue, Aug 23, 2022 at 11:47 AM Amy Freeman wrote= : >> >>> Can you share the Caregiver name you are testing with? >>> >>> On Tue, Aug 23, 2022 at 8:42 AM Carolyn Daoust >> carolyn.daoust@homecareassistance.com> wrote: >>> >>>> Good morning Amy. >>>> >>>> I have been testing the app this morning with a shift I created. I >>>> tried clocking in and the app is showing that the shift is in progress= . In >>>> ClearCare however, the shift is not clocked-in. In addition, I receive= d a >>>> text saying "Your shift was failed to clock in. Please contact your >>>> supervisor. Thank you" >>>> >>>> Thank you for your help. >>>> >>>> >>>> Carolyn Daoust >>>> >>>> >>>> >>>> *Coordinatrice des ressources humaines * >>>> >>>> *Human Resource Coordinator* >>>> >>>> >>>> Tel: 514.907.5065 | Fax: 514.221.4265 >>>> >>>> carolyn.daoust@homecareassistance.com | Homecareassistancemontreal.ca >>>> >>>> >>>> --000000000000b8fffe05e77b325b Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Amy. Would you have an update on thi= s? We are still experiencing the same issue. Thank= you. Carolyn Daoust <img src=3D"https://lh4.googleusercontent.com/1oTtVvK= Nbb7rm-zXzKtGJv1cZ5bPM7kKmCJi_26f4-K9cPv6jqu3R4zTWcShGiVQIu2mEQzciseZs4O56P= RVnmnMpraOB5EhGKHTlvzWvqSzXDM7rZhIJ07lLYuYtmkMqFLdP0ix" width=3D"37" height= =3D"32" style=3D"margin-l