Re: Canada AR Meeting 11/8/2024 Minutes

Hello
Here is the latest update:

Nimra is not returning until Nov. 25th and so no payment will be done until
that time on her end. I have been unable to reach her by phone or text to
try and persuade her to make a payment while she is away.

Robert Gowans remains unresponsive. Services will be suspended in his case
as of Monday if payment is not received.

Best regards,
* Timon Page *
General Manager, Ontario
*Please note my email address has changed:*
timon.page@thekey.com
Mobile: (437) 223-0841
TheKey.com <https://thekey.com/>
<https://thekey.com>


On Thu, Nov 14, 2024 at 1:37 PM Michelle Hudgins <
michelle.hudgins@thekey.com> wrote:

> Good Afternoon Elizabeth,
>
> Timon is reaching out to Tanzil Ur Rehman Muahammad and Robert Gowans
> today. He will let us know the progress by EOD today.
>  Below I have listed the balance for both Tanzil and Robert.
>
> Tanzil balance- $23,374.14
> Robert Gowans balance-$6,405.75
>
> Best,
> Michelle Hudgins
>
>
>
> On Wed, Nov 13, 2024 at 4:32 PM <eclark@thekey.com> wrote:
>
>> Hello Team-
>>
>>
>>
>> The clients below have a history of not paying/keeping up with their
>> balance, are aware of being behind, and going on vacations before paying
>> TheKey for services we’ve already provided. I cannot rationalize why we’re
>> going to continue providing services to clients with these patterns. I
>> would propose we get them on autopay w/30-day terms, or we start adding
>> interest to their invoices when they become past due.
>>
>>
>>
>> How have we progressed since last week and what are their balances?
>>
>>
>>
>>    - Robert Gowans - Payments are declining weekly, client is not
>>    answering calls or responding to emails. Local office has not had luck with
>>    the customer either. Client pays but is never up to date. Local office has
>>    threatened previously to end services and customer paid balance. *Timon
>>    Page to speak to the client. *
>>    - Tanzil-Ur-Rehman Muahmmad - Client is only depositing so much money
>>    to pay her balances, but is not depositing enough to keep up with her
>>    balance. Client had just gone on vacation as per Timon Page, client is
>>    expected to pay on Monday 11/11/2024.* Timon Page to speak to the
>>    client directly. *
>>
>>
>>
>>
>>
>>
>>
>> Kind regards-
>>
>>
>>
>> Elizabeth Clark
>>
>> Director
>>
>> CI & Transformation
>>
>> Finance Onboarding & Experience
>>
>> Collections
>>
>> Billing Help Desk
>>
>>
>>
>> *TheKey*
>>
>> Office|Cell : 619-822-4855
>>
>> eclark@thekey.com
>>
>>
>>
>> *TheKey.com <https://www.thekey.com/>*
>>
>>
>>
>> [image: TheKey] <https://homecareassistance.com/>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> *From:* William Schmiedeknecht <william.schmiedeknecht@thekey.com>
>> *Sent:* Friday, November 8, 2024 10:23 AM
>> *To:* Elizabeth Clark <eclark@thekey.com>; Timon Page <
>> timon.page@thekey.com>; Joey Taylor <joey.taylor@thekey.com>; Michelle
>> Hudgins <michelle.hudgins@thekey.com>; Sharon Speirs <sspeirs@thekey.com>;
>> Timothy Thomas <tt@thekey.com>; Lito Delapena <lito.delapena@thekey.com>;
>> Ilona Ivey <ilona.ivey@thekey.com>
>> *Subject:* Canada AR Meeting 11/8/2024 Minutes
>>
>>
>>
>> Hello Team,
>>
>>
>>
>> Here are the notes from the meeting:
>>
>>
>>
>>    - Robert Gowans - Payments are declining weekly, client is not
>>    answering calls or responding to emails. Local office has not had luck with
>>    the customer either. Client pays but is never up to date. Local office has
>>    threatened previously to end services and customer paid balance. *Timon
>>    Page to speak to the client. *
>>    - Tanzil-Ur-Rehman Muahmmad - Client is only depositing so much money
>>    to pay her balances, but is not depositing enough to keep up with her
>>    balance. Client had just gone on vacation as per Timon Page, client is
>>    expected to pay on Monday 11/11/2024.* Timon Page to speak to the
>>    client directly. *
>>    - Manoir Outremont Residence - We are awaiting a payment from the
>>    facility but have still not received it. Michelle Spoke with Gina from the
>>    facility but Gina is on vacation until 11/25/2024. Michelle to follow up
>>    when she returns. Michelle left a message with the receptionist to see if
>>    we could get an alternative contact before then. *Joey Taylor to
>>    assist when Gina returns. *
>>    - Vancouver Coastal Health - Sharon Speirs has not been able to speak
>>    with Nazrine, but has resubmitted invoices to the facility. Just awaiting
>>    facility to process invoices.
>>    - CDHC - Michelle has been following up with the top 10, stating she
>>    has been working through it pretty smoothly. A CDHC representative has
>>    stated Michelle can go onto the portal to check on individual accounts.
>>    Payments expected shortly.
>>
>>
>>
>> Sharon Speirs had a question about removing the tax flag on all of the
>> Vancouver Coastal Health accounts, since they are a Government entity.
>> Sharon wanted to make sure she didn't cause an issue when switching off the
>> tax. Lito and Wil to connect with Kristy to do an audit and see if there
>> was an impact. FD Ticket# *918132*.
>>
>>
>>
>> Thank you,
>>
>>
>>
>> --
>>
>> *William Schmiedeknecht*
>>
>>
>>
>> Team Lead - Customer Contact & Collections
>>
>> *Email: **William.Schmiedeknecht@thekey.com*
>> <William.Schmiedeknecht@thekey.com>
>>
>> (972) 525-0812 | ext 100006
>>
>> *TheKey.com* <https://www.thekey.com/>
>>
>> [image: Image removed by sender. TheKey]
>> <https://homecareassistance.com/>
>>
>>
>>
>