This is a multipart message in MIME format. ------=_NextPart_000_091C_01DB36AE.5A118A70 Content-Type: multipart/alternative; boundary="----=_NextPart_001_091D_01DB36AE.5A118A70" ------=_NextPart_001_091D_01DB36AE.5A118A70 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you, Timon. Can we cancel all booked shifts after the holiday on = the premise that we=E2=80=99re not going to continue services and if we = re-schedule, ensure we are only doing that if the client is willing to = be enrolled in autopay? =20 We can extend terms to a week vs two days so we=E2=80=99re sensitive to = the change, and ensure they know how to dispute invoices in Versapay so = they don=E2=80=99t feel like they=E2=80=99re completely losing control.=20 =20 From: Timon Page =20 Sent: Thursday, November 14, 2024 1:09 PM To: Michelle Hudgins Cc: eclark@thekey.com; William Schmiedeknecht = ; Joey Taylor = ; Sharon Speirs ; Timothy = Thomas ; Lito Delapena ; Ilona = Ivey ; Laszlo Kovacs Subject: Re: Canada AR Meeting 11/8/2024 Minutes =20 Hello Here is the latest update: =20 Nimra is not returning until Nov. 25th and so no payment will be done = until that time on her end. I have been unable to reach her by phone or = text to try and persuade her to make a payment while she is away.=20 =20 Robert Gowans remains unresponsive. Services will be suspended in his = case as of Monday if payment is not received. =20 Best regards, Timon Page=20 General Manager, Ontario=20 =09 Please note my email address has changed:=20 timon.page@thekey.com =20 Mobile: (437) 223-0841 TheKey.com=20 =20 =20 =20 =20 On Thu, Nov 14, 2024 at 1:37=E2=80=AFPM Michelle Hudgins = > = wrote: Good Afternoon Elizabeth,=20 =20 Timon is reaching out to Tanzil Ur Rehman Muahammad and Robert Gowans = today. He will let us know the progress by EOD today. Below I have listed the balance for both Tanzil and Robert.=20 =20 Tanzil balance- $23,374.14 Robert Gowans balance-$6,405.75 =20 Best,=20 Michelle Hudgins =20 =20 =20 On Wed, Nov 13, 2024 at 4:32=E2=80=AFPM > wrote: Hello Team- =20 The clients below have a history of not paying/keeping up with their = balance, are aware of being behind, and going on vacations before paying = TheKey for services we=E2=80=99ve already provided. I cannot rationalize = why we=E2=80=99re going to continue providing services to clients with = these patterns. I would propose we get them on autopay w/30-day terms, = or we start adding interest to their invoices when they become past due. = =20 How have we progressed since last week and what are their balances?=20 =20 * Robert Gowans - Payments are declining weekly, client is not answering = calls or responding to emails. Local office has not had luck with the = customer either. Client pays but is never up to date. Local office has = threatened previously to end services and customer paid balance. Timon = Page to speak to the client.=20 * Tanzil-Ur-Rehman Muahmmad - Client is only depositing so much