--000000000000beb98c0632366f91 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable I can see where that gets tricky- thank you! I asked for her to receive a new laptop. On Mon, Apr 7, 2025 at 4:51=E2=80=AFPM Jackie Summers = wrote: > Hey Laura, > > Totally understandable that this is frustrating. We have an email chain > where I've already expressed urgency on the email distribution issue. It > seems in the onboarding form you submitted you mentioned to add her to "a= ll > HCL communications" which sadly the helpdesk person took as "add to any > email distro with the abbreviation "HCL" in it which was many. Honest > mistake but it is very frustrating because we didn't know why it was > happening that she was getting emails from other regions. > > Now that we have that ironed out and they're resolving it now, we can loo= k > into this laptop issue. > > *When you submitted the onboarding form, did you get her a brand new > laptop or did you re-assign her a laptop from a prior employee? * > > > > > > > > > Jackie Summers > Director of Sales Operations > 951-675-0413 > TheKey.com [image: TheKey] > > > > > > > On Mon, Apr 7, 2025 at 1:43=E2=80=AFPM Laura Horval = wrote: > >> Good Afternoon, >> >> Amy, our newest hire, is extremely frustrated, which is very >> understandable given the current circumstances. She has been getting ema= ils >> for leads out of our service area starting on her first day with us. I w= as >> with her when she sent her first email to Salesforce asking for resoluti= on. >> >> Her laptop is also not working properly. The screen will randomly close >> and then several more screens will appear and her arrow won=E2=80=99t wo= rk. >> >> Can we please get this resolved ASAP? I want to make sure that she is no= t >> marked as behind in any of her trainings while this is happening- it is >> definitely not her fault. >> >> Laura Horval MSW LSW >> >> >> General Manager | TheKey >> >> Office: 513-891-2273 >> >> Mobile: 513-535-0558 >> >> >> *Aging Life Care Professional=E2=84=A2; CDP=C2=AE* >> *PAC=C2=AE Consultant; **PAC=C2=AE Coach* >> * Please note my email has changed: * >> lhorval@thekey.com >> TheKey.com >> *Please review us on Facebook or Google!* >> h ttps://www.facebook >> .com/TheKeyCincinnati >> Click here >> for >> Google Review >> >> >> >> >> >> --000000000000beb98c0632366f91 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable I can see where that gets tricky- thank you!=C2=A0 I asked for her to receive a n= ew laptop.=C2=A0 On Mon, Apr 7, 2025 at 4:51=E2= =80=AFPM Jackie Summers < jsummers= @thekey.com > wrote: Hey Laura,=C2=A0 Totally unders= tandable that this is frustrating. We have an email chain where I've al= ready expressed urgency on the email distribution issue. It seems in the on= boarding form you submitted you mentioned to add her to "all HCL commu= nications" which sadly the helpdesk person took as "add to any em= ail dis