--00000000000078fbc206323760e6 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Ok! Mike Conner who is a primary leader in IT onboarding called me to connect and ensure Amy felt supported, and I added both of you to a quick 30min call tomorrow based on both of your calendars. Once Mike is able to chat with you and Amy about the issues, troubleshoot, he will be able to determine if expediting a new laptop is needed or if he is able to un-glitch the laptop. I hope that is helpful! I made the meeting modifiable in case you need to move it. Jackie Summers Director of Sales Operations 951-675-0413 TheKey.com [image: TheKey] On Mon, Apr 7, 2025 at 1:54=E2=80=AFPM Laura Horval wr= ote: > I can see where that gets tricky- thank you! > > I asked for her to receive a new laptop. > > On Mon, Apr 7, 2025 at 4:51=E2=80=AFPM Jackie Summers wrote: > >> Hey Laura, >> >> Totally understandable that this is frustrating. We have an email chain >> where I've already expressed urgency on the email distribution issue. It >> seems in the onboarding form you submitted you mentioned to add her to "= all >> HCL communications" which sadly the helpdesk person took as "add to any >> email distro with the abbreviation "HCL" in it which was many. Honest >> mistake but it is very frustrating because we didn't know why it was >> happening that she was getting emails from other regions. >> >> Now that we have that ironed out and they're resolving it now, we can >> look into this laptop issue. >> >> *When you submitted the onboarding form, did you get her a brand new >> laptop or did you re-assign her a laptop from a prior employee? * >> >> >> >> >> >> >> >> >> Jackie Summers >> Director of Sales Operations >> 951-675-0413 >> TheKey.com [image: TheKey] >> >> >> >> >> >> >> On Mon, Apr 7, 2025 at 1:43=E2=80=AFPM Laura Horval = wrote: >> >>> Good Afternoon, >>> >>> Amy, our newest hire, is extremely frustrated, which is very >>> understandable given the current circumstances. She has been getting em= ails >>> for leads out of our service area starting on her first day with us. I = was >>> with her when she sent her first email to Salesforce asking for resolut= ion. >>> >>> Her laptop is also not working properly. The screen will randomly close >>> and then several more screens will appear and her arrow won=E2=80=99t w= ork. >>> >>> Can we please get this resolved ASAP? I want to make sure that she is >>> not marked as behind in any of her trainings while this is happening- i= t is >>> definitely not her fault. >>> >>> Laura Horval MSW LSW >>> >>> >>> General Manager | TheKey >>> >>> Office: 513-891-2273 >>> >>> Mobile: 513-535-0558 >>> >>> >>> *Aging Life Care Professional=E2=84=A2; CDP=C2=AE* >>> *PAC=C2=AE Consultant; **PAC=C2=AE Coach* >>> * Please note my email has changed: * >>> lhorval@thekey.com >>> TheKey.com >>> *Please review us on Facebook or Google!* >>> h ttps://www.facebook >>> .com/TheKeyCincinnati >>> Click here >>> for >>> Googl