--00000000000087a05006323666b1 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hey Laura, Totally understandable that this is frustrating. We have an email chain where I've already expressed urgency on the email distribution issue. It seems in the onboarding form you submitted you mentioned to add her to "all HCL communications" which sadly the helpdesk person took as "add to any email distro with the abbreviation "HCL" in it which was many. Honest mistake but it is very frustrating because we didn't know why it was happening that she was getting emails from other regions. Now that we have that ironed out and they're resolving it now, we can look into this laptop issue. *When you submitted the onboarding form, did you get her a brand new laptop or did you re-assign her a laptop from a prior employee? * Jackie Summers Director of Sales Operations 951-675-0413 TheKey.com [image: TheKey] On Mon, Apr 7, 2025 at 1:43=E2=80=AFPM Laura Horval wr= ote: > Good Afternoon, > > Amy, our newest hire, is extremely frustrated, which is very > understandable given the current circumstances. She has been getting emai= ls > for leads out of our service area starting on her first day with us. I wa= s > with her when she sent her first email to Salesforce asking for resolutio= n. > > Her laptop is also not working properly. The screen will randomly close > and then several more screens will appear and her arrow won=E2=80=99t wor= k. > > Can we please get this resolved ASAP? I want to make sure that she is not > marked as behind in any of her trainings while this is happening- it is > definitely not her fault. > > Laura Horval MSW LSW > > > General Manager | TheKey > > Office: 513-891-2273 > > Mobile: 513-535-0558 > > > *Aging Life Care Professional=E2=84=A2; CDP=C2=AE* > *PAC=C2=AE Consultant; **PAC=C2=AE Coach* > * Please note my email has changed: * > lhorval@thekey.com > TheKey.com > *Please review us on Facebook or Google!* > h ttps://www.facebook > .com/TheKeyCincinnati > Click here > for > Google Review > > > > > > --00000000000087a05006323666b1 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hey Laura,=C2=A0 Totall= y understandable that this is frustrating. We have an email chain where I&#= 39;ve already expressed urgency on the email distribution issue. It seems i= n the onboarding form you submitted you mentioned to add her to "all H= CL communications" which sadly the helpdesk person took as "add t= o any email distro with the abbreviation "HCL" in it which was ma= ny. Honest mistake but it is very frustrating because we didn't know wh= y it was happening that she was getting emails from other regions.=C2=A0=C2= =A0 Now that we have that ironed out and the= y're resolving it now, we can look into this laptop issue.=C2=A0 When you submitted the onboarding form, did you ge= t her a brand new laptop or did you re-assign her a laptop from a prior emp= l