--000000000000e0e62705f4d4afed Content-Type: multipart/alternative; boundary="000000000000e0e62505f4d4afeb" --000000000000e0e62505f4d4afeb Content-Type: text/plain; charset="UTF-8" Good afternoon team Northeast. Just a friendly reminder from me since Angie may be out of pocket, that you will save your team a lot of energy and headache if you prioritize updating the billing rate on any affected clients in your regions TODAY or TOMORROW in advance of Monday 2/20. Once they're no longer future schedules, you would need to go back and manually reopen and adjust each one. If we do it now we can do it en masse and save everyone time. My usual recommendation for this is a staffing team exercise (in ClearCare) followed by Client Success review to ensure that it was done correctly. Best, Chen ---------- Forwarded message --------- From: Benjamin Lewis Date: Thu, Feb 16, 2023 at 2:50 AM Subject: Pricing Increases - 2 Cohorts To: Alicia Broussard , Amy Harris , Alan Marland , Angie Markwell , Araceli Gutierrez , Beth Ann Rosario , Carol Miller , cathy.goffredo@thekey.com , Chen Xie , Claudia Hernandez , Coddye Ring-Noonan , Daisy Cerrillo , Dave Knier , Diane Mockenhaupt , Darryl Williams , Erin Renshaw , Ginger McVeigh , grace@123homecares.com , James Buscemi , Jennifer Piper , Jennifer Muskat , Jessica Pascasio , James Patchett , Kimberly Guerci , Kim Kranwinkel , Lyly Nguyen , Micah Boongaling , melissa.reyes@homecareassistance.com , Matt Nyberg , Nancy Hopkins , Pete DaCosta , Ryan Dizon , renee.anter@valuecareathome.com , Shiphrah Drake , Tamara Rice , Timothy Thompson-Cook , Triff Cook , Tricia Strite , Timothy Thomas , Benjamin Lewis , Kirk Hayes Hello all, I am reaching out as there are two batches of pricing increases that the organization needs to push through in the coming weeks: 1. In the attached, you will find a list of clients where communication was sent out to clients who had not had rate increases since prior to June of last year. This was an executive team decision and approved by the division heads. Most of these rates will have effective dates of 2/20 or 3/6 depending on the office's local regulations (the effective date that was sent to the client is detailed in the file). These will need to be implemented over the next few weeks, so please let me know if you have any questions. 2. There is a meeting scheduled for 2/20 to help ensure these rates are being implemented, but to also kick off a more robust pricing increase process that will mimic the exercise we did back in October. I will plan to cover the timeline, expected population and then we will go through a review process for you all to help identify any exceptions that need to be made. Please let me know if I can help clarify anything before that meeting. Thanks, Ben -- *Chen Xie*CSO | *TheKey*650-208-2390 [image: TheKey] --000000000000e0e62505f4d4afeb Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good afternoon team Northeast. Just a f= rie