Re: SLA | Satisfaction Guarantee

--00000000000049f32a05f3bc7ce7 Content-Type: text/plain; charset="UTF-8" My only question...is this a one time only offer or would we be expected to do this more than once? My reason for asking is based on a current client we have that signed up for 2x12 and has long term intentions. The wife's expectation and treatment of the CGs has been an ongoing issue despite us visiting the home multiple times and walking her through the CGs scope of practice. We have had 11 different CGs there in 2 weeks, either because of her treatment towards them or because she doesn't like them. How would we be expected to handle this situation with satisfaction guaranteed? On Wed, Feb 1, 2023 at 5:25 PM Audra Williams wrote: > Hi Team! > > I need a favor.... > > Can you please let me know your thoughts on this draft? This is a draft > that is close to completion, but I wanted to get your thoughts prior to > putting this in front of Angie, Melissa, Matt, Ashley and Dana. > > > https://docs.google.com/document/d/1tBiw9yYDKHo3Okw3aBXtxVtKhOk-H_SIneDwH1vJVx4/edit?usp=sharing > > Best, > > -- > Audra Williams > Director of Business Support > *Please note my email has changed:* > audraw@TheKey.com > (425) 757-7027 > TheKey.com > [image: TheKey] > --00000000000049f32a05f3bc7ce7 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable My only question...is this a one time only offer or would we = be expected to do this more than once?=C2=A0 My reason for asking is based = on a current client we have that signed up for 2x12 and has long term inten= tions.=C2=A0 The wife's expectation and treatment of the CGs has been a= n ongoing issue despite us visiting the home multiple times and walking her= through the CGs scope of practice.=C2=A0 We have had 11 different CGs ther= e in 2 weeks, either because of her treatment towards them or because she d= oesn't like them.=C2=A0 How would we be expected to handle this situati= on with satisfaction guaranteed? On Wed, Feb 1, 2023 at 5:25 PM Audra Williams < audraw@thekey.com > wrote: Hi Team! I= need a favor.... Can you please let me know = your thoughts on this draft?=C2=A0 This is a draft that is close to complet= ion, but I wanted to get your thoughts=C2=A0prior to putting this in front = of Angie, Melissa, Matt, Ashley and Dana. https://docs.google.com/= document/d/1tBiw9yYDKHo3Okw3aBXtxVtKhOk-H_SIneDwH1vJVx4/edit?usp=3Dsharing Best, -- Audra Williams = Director of Business Support = Pleas