--000000000000970c3b05f3bc9a6d Content-Type: text/plain; charset="UTF-8" It is a one time only and it does state that on the actual handout that the HCL's and Care Solutions have. Good call out though and we can add that verbiage into this as well. Thanks all!! On Thu, Feb 2, 2023 at 11:22 AM Kimberly Guerci wrote: > My only question...is this a one time only offer or would we be expected > to do this more than once? My reason for asking is based on a current > client we have that signed up for 2x12 and has long term intentions. The > wife's expectation and treatment of the CGs has been an ongoing issue > despite us visiting the home multiple times and walking her through the CGs > scope of practice. We have had 11 different CGs there in 2 weeks, either > because of her treatment towards them or because she doesn't like them. > How would we be expected to handle this situation with satisfaction > guaranteed? > > On Wed, Feb 1, 2023 at 5:25 PM Audra Williams wrote: > >> Hi Team! >> >> I need a favor.... >> >> Can you please let me know your thoughts on this draft? This is a draft >> that is close to completion, but I wanted to get your thoughts prior to >> putting this in front of Angie, Melissa, Matt, Ashley and Dana. >> >> >> https://docs.google.com/document/d/1tBiw9yYDKHo3Okw3aBXtxVtKhOk-H_SIneDwH1vJVx4/edit?usp=sharing >> >> Best, >> >> -- >> Audra Williams >> Director of Business Support >> *Please note my email has changed:* >> audraw@TheKey.com >> >> (425) 757-7027 >> TheKey.com >> [image: TheKey] >> > -- Audra Williams Director of Business Support *Please note my email has changed:* audraw@TheKey.com (425) 757-7027 TheKey.com [image: TheKey] --000000000000970c3b05f3bc9a6d Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable It is a one time only and it does state that on the actual hando= ut that the HCL's and Care Solutions have.=C2=A0 Good call out though a= nd we can add that verbiage=C2=A0into this as well. Thanks all!! On= Thu, Feb 2, 2023 at 11:22 AM Kimberly Guerci < kguerci@thekey.com > wrote: My only question...is this a= one time only offer or would we be expected to do this more than once?=C2= =A0 My reason for asking is based on a current client we have that signed u= p for 2x12 and has long term intentions.=C2=A0 The wife's expectation a= nd treatment of the CGs has been an ongoing issue despite us visiting the h= ome multiple times and walking her through the CGs scope of practice.=C2=A0= We have had 11 different CGs there in 2 weeks, either because of her treat= ment towards them or because she doesn't like them.=C2=A0 How would we = be expected to handle this situation with satisfaction guaranteed? On Wed, Feb 1, 2023 at 5:25 PM Audra W= illiams < audraw@t= hekey.com > wrote: Hi= Team! I need a favor.... Can you please let me know your thoughts on