--00000000000091966c062551632c Content-Type: multipart/alternative; boundary="00000000000091966b062551632b" --00000000000091966b062551632b Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Annotte, A quick meeting with myself and Julianna would be great. When are you available? On Fri, Oct 25, 2024 at 2:29=E2=80=AFPM wrote: > Hi there, > > > > Is she getting an error message? > > > > Can we have a quick meeting? > > > > *Anotte Francois * > > *Disbursements Sr. Director* > > *anotte.francois@thekey.com * > > [image: TheKey] > > > > > > *From:* Abby Cnossen > *Sent:* Friday, October 25, 2024 11:51 AM > *To:* anotte.francois@thekey.com > *Cc:* Julianna Brown ; HR Service Center Support HRServiceCenter@thekey.com>; laszlo.kovacs@thekey.com; Timothy Thomas tt@thekey.com> > *Subject:* Re: Juilianna Brown - Uber Access > > > > Hello Anotte, > > > > Julianna is now not able to log in. She had logged in when we first began > this process but only had access to her old region in the west. Currently > she is not able to log in. She states when trying to log she uses her @ > thekey.com email. This sends her a link to her personal email. When she > clicks on the link that was sent to her personal email it send her a code > to her phone. When she enters the code it says login/access denied. > > > > Any help is greatly appreciated. > > > > On Wed, Oct 23, 2024 at 11:02=E2=80=AFAM wro= te: > > Hello, > > > > You should have the below groups. > > > > Please check and let me know. > > > > Thanks, > > > > *Anotte Francois * > > *Disbursements Sr. Director* > > *anotte.francois@thekey.com * > > [image: TheKey] > > > > > > *From:* Abby Cnossen > *Sent:* Wednesday, October 23, 2024 7:49 AM > *To:* Anotte Francois > *Cc:* Julianna Brown ; HR Service Center Support HRServiceCenter@thekey.com>; laszlo.kovacs@thekey.com > *Subject:* Re: Juilianna Brown - Uber Access > > > > Hello, > > > > > > We are looking to add the Midwest region covering Michigan, Wisconsin, > Missouri, Kansas, Ohio, and Chicago. > > > > Thank you, > > *Abby Cnossen* > > Manager of Quality and Service > > Call or text: 616-271-8243 > > TheKey.com > > > > > > On Tue, Oct 22, 2024 at 6:39=E2=80=AFPM Anotte Francois anotte.francois@thekey.com> wrote: > > Okay. > > > > You were able to set up your account, the problem is you don't have the > correct region? > > > > Which region are you looking to add? > > > > Thanks, > > > > > > > > On Tue, Oct 22, 2024 at 6:35=E2=80=AFPM Julianna Brown wrote: > > Yes I have used the link from Uber that was sent to me. For some reason i= t > is still showing my old account with a different region, and when it > attempts to connect to this region it says access denied > > On Tuesday, October 22, 2024, Anotte Francois > wrote: > > Is she using the link from Uber to create her account? > > > > On Tue, Oct 22, 2024 at 11:25=E2=80=AFAM Abby Cnossen wrote: > > Hello, > > > > I apologize for the ongoing issue. Unfortunately, Julianna is st