RE: Juilianna Brown - Uber Access

Hi there,

 

Is she getting an error message?

 

Can we have a quick meeting?

 


Anotte Francois 

	

Disbursements Sr. Director


 <mailto:anotte.francois@thekey.com> anotte.francois@thekey.com 

	
	

 <https://homecareassistance.com/> 

 

 

From: Abby Cnossen <acnossen@thekey.com> 
Sent: Friday, October 25, 2024 11:51 AM
To: anotte.francois@thekey.com
Cc: Julianna Brown <jubrown@thekey.com>; HR Service Center Support <HRServiceCenter@thekey.com>; laszlo.kovacs@thekey.com; Timothy Thomas <tt@thekey.com>
Subject: Re: Juilianna Brown - Uber Access

 

Hello Anotte,

 

Julianna is now not able to log in. She had logged in when we first began this process but only had access to her old region in the west. Currently she is not able to log in. She states when trying to log she uses her @thekey.com <http://thekey.com>  email. This sends her a link to her personal email. When she clicks on the link that was sent to her personal email it send her a code to her phone. When she enters the code it says login/access denied. 

 

Any help is greatly appreciated. 

 

On Wed, Oct 23, 2024 at 11:02 AM <anotte.francois@thekey.com <mailto:anotte.francois@thekey.com> > wrote:

Hello,

 

You should have the below groups. 

 

Please check and let me know.

 

Thanks,

 


Anotte Francois 

	

Disbursements Sr. Director


 <mailto:anotte.francois@thekey.com> anotte.francois@thekey.com 

	
	

 <https://homecareassistance.com/> 

 

 

From: Abby Cnossen <acnossen@thekey.com <mailto:acnossen@thekey.com> > 
Sent: Wednesday, October 23, 2024 7:49 AM
To: Anotte Francois <anotte.francois@thekey.com <mailto:anotte.francois@thekey.com> >
Cc: Julianna Brown <jubrown@thekey.com <mailto:jubrown@thekey.com> >; HR Service Center Support <HRServiceCenter@thekey.com <mailto:HRServiceCenter@thekey.com> >; laszlo.kovacs@thekey.com <mailto:laszlo.kovacs@thekey.com> 
Subject: Re: Juilianna Brown - Uber Access

 

Hello,

 

 

We are looking to add the Midwest region covering Michigan, Wisconsin, Missouri, Kansas, Ohio, and Chicago. 

 

Thank you,



Abby Cnossen

Manager of Quality and Service

Call or text: 616-271-8243

 <http://Thekey.com> TheKey.com

 

 

On Tue, Oct 22, 2024 at 6:39 PM Anotte Francois <anotte.francois@thekey.com <mailto:anotte.francois@thekey.com> > wrote:

Okay. 

 

You were able to set up your account, the problem is you don't have the correct region?

 

Which region are you looking to add?

 

Thanks,

 

 

 

On Tue, Oct 22, 2024 at 6:35 PM Julianna Brown <jubrown@thekey.com <mailto:jubrown@thekey.com> > wrote:

Yes I have used the link from Uber that was sent to me. For some reason it is still showing my old account with  a different region, and when it attempts to connect to this region it says access denied 

On Tuesday, October 22, 2024, Anotte Francois <anotte.francois@thekey.com <mailto:anotte.francois@thekey.com> > wrote:

Is she using the link from Uber to create her account?

 

On Tue, Oct 22, 2024 at 11:25 AM Abby Cnossen <acnossen@thekey.com <mailto:acnossen@thekey.com> > wrote:

Hello,

 

I apologize for the ongoing issue. Unfortunately, Julianna is still unable to access the Uber account. She has been logging in on a computer using her @thekey email, and she also tried accessing it through her personal account to see if it was connected to the corporate account. It’s crucial that this is resolved as soon as possible.

I’ve included Julianna in this email for direct communication.

 

Thank you for your time, 

 

On Tue, Oct 15, 2024 at 10:26 AM Abby Cnossen <acnossen@thekey.com <mailto:acnossen@thekey.com> > wrote:

Hello,

 

I have added Julianna Brown to this thread. Please see the notes below from Julianna;

 

Hi Abby,

 

 I tried it again and it is still giving me a Log in Denied error. I think it is still linked to my old account because it is pulling up my old work phone number, even after changing it .

 

On Thu, Oct 10, 2024 at 10:56 AM Abby Cnossen <acnossen@thekey.com <mailto:acnossen@thekey.com> > wrote:

Hello,

 

Julianna is still having difficulty with UBER access. She says it is only linking to her personal account and saying that she does not have company access.

Thank you for your time,

 

On Thu, Sep 26, 2024 at 4:24 PM Abby Cnossen <acnossen@thekey.com <mailto:acnossen@thekey.com> > wrote:

Hello,

 

She received an error message denying her log in. Please see the screenshot below. 






Abby Cnossen

Manager of Quality and Service

Call or text: 616-271-8243

 <http://Thekey.com> TheKey.com

 

 

On Thu, Sep 26, 2024 at 3:51 PM <anotte.francois@thekey.com <mailto:anotte.francois@thekey.com> > wrote:

Julianna needs to register with the invite from Uber.

 



 


Anotte Francois 

	

Disbursements Sr. Director


 <mailto:anotte.francois@thekey.com> anotte.francois@thekey.com 

	
	

 <https://homecareassistance.com/> 

 

 

From: HR Service Center Support <HRServiceCenter@thekey.com <mailto:HRServiceCenter@thekey.com> > 
Sent: Thursday, September 26, 2024 3:12 PM
To: laszlo.kovacs@thekey.com <mailto:laszlo.kovacs@thekey.com> ; Anotte Francois <anotte.francois@thekey.com <mailto:anotte.francois@thekey.com> >
Cc: acnossen@thekey.com <mailto:acnossen@thekey.com> 
Subject: Re: Juilianna Brown - Uber Access

 

Hi Anotte, 

 

Abby stated that Julianna does not have access to the correct region. 

 

Please share your experience - <https://docs.google.com/forms/d/e/1FAIpQLSf3BsgeUJ1Jkd6EEYnDjM91x_B1mzLHQk-6aWlKckPuk9-krg/viewform> Click here to complete a 3-question survey 

 <https://docs.google.com/forms/d/e/1FAIpQLSf3BsgeUJ1Jkd6EEYnDjM91x_B1mzLHQk-6aWlKckPuk9-krg/viewform> [#INC-134162]:424188:fs 




 

-- 

Abby Cnossen

Manager of Quality and Service

Call or text: 616-271-8243

 <http://Thekey.com> TheKey.com




 

-- 

Abby Cnossen

Manager of Quality and Service

Call or text: 616-271-8243

 <http://Thekey.com> TheKey.com




 

-- 

Abby Cnossen

Manager of Quality and Service

Call or text: 616-271-8243

 <http://Thekey.com> TheKey.com




 

-- 


Anotte Francois

	

Disbursements Sr. Director


anotte.francois@thekey.com <mailto:anotte.francois@thekey.com> 

	
	
	

 <https://homecareassistance.com/> 


 <https://homecareassistance.com/>  

 <https://homecareassistance.com/> -- 


 <https://homecareassistance.com/> Anotte Francois

	

 <https://homecareassistance.com/> Disbursements Sr. Director


anotte.francois@thekey.com <https://homecareassistance.com/> 

	
	
	

 <https://homecareassistance.com/>  




 

-- 

Abby Cnossen

Manager of Quality and Service

Call or text: 616-271-8243

 <http://Thekey.com> TheKey.com