This is a multipart message in MIME format. ------=_NextPart_000_08F6_01DB26EA.3B93DB30 Content-Type: multipart/alternative; boundary="----=_NextPart_001_08F7_01DB26EA.3B93DB30" ------=_NextPart_001_08F7_01DB26EA.3B93DB30 Content-Type: text/plain; charset="utf-8" Content-Transfer-Encoding: quoted-printable Hi there, =20 Is she getting an error message? =20 Can we have a quick meeting? =20 Anotte Francois=20 =09 Disbursements Sr. Director anotte.francois@thekey.com=20 =09 =09 =20 =20 =20 From: Abby Cnossen =20 Sent: Friday, October 25, 2024 11:51 AM To: anotte.francois@thekey.com Cc: Julianna Brown ; HR Service Center Support = ; laszlo.kovacs@thekey.com; Timothy Thomas = Subject: Re: Juilianna Brown - Uber Access =20 Hello Anotte, =20 Julianna is now not able to log in. She had logged in when we first = began this process but only had access to her old region in the west. = Currently she is not able to log in. She states when trying to log she = uses her @thekey.com email. This sends her a link = to her personal email. When she clicks on the link that was sent to her = personal email it send her a code to her phone. When she enters the code = it says login/access denied.=20 =20 Any help is greatly appreciated.=20 =20 On Wed, Oct 23, 2024 at 11:02=E2=80=AFAM > wrote: Hello, =20 You should have the below groups.=20 =20 Please check and let me know. =20 Thanks, =20 Anotte Francois=20 =09 Disbursements Sr. Director anotte.francois@thekey.com=20 =09 =09 =20 =20 =20 From: Abby Cnossen >=20 Sent: Wednesday, October 23, 2024 7:49 AM To: Anotte Francois > Cc: Julianna Brown >; HR = Service Center Support >; laszlo.kovacs@thekey.com = =20 Subject: Re: Juilianna Brown - Uber Access =20 Hello, =20 =20 We are looking to add the Midwest region covering Michigan, Wisconsin, = Missouri, Kansas, Ohio, and Chicago.=20 =20 Thank you, Abby Cnossen Manager of Quality and Service Call or text: 616-271-8243 TheKey.com =20 =20 On Tue, Oct 22, 2024 at 6:39=E2=80=AFPM Anotte Francois = > wrote: Okay.=20 =20 You were able to set up your account, the problem is you don't have the = correct region? =20 Which region are you looking to add? =20 Thanks, =20 =20 =20 On Tue, Oct 22, 2024 at 6:35=E2=80=AFPM Julianna Brown = > wrote: Yes I have used the link from Uber that was sent to me. For some reason = it is still showing my old account with a different region, and when it = attempts to connect to this region it says access denied=20 On Tuesday, October 22, 2024, Anotte Francois = > wrote: Is she using the link from Uber to create her account? =20 On Tue, Oct 22, 2024 at 11:25=E2=80=AFAM Abby Cnossen = > wrote: Hello, =20 I apologize for the ongoing issue. Unfortunately, Julianna is still = unable to access the Uber account. She has been logging in on a computer = using her @thekey email, and she also tried accessing it through her = personal account to see if it was connected to the corporate account. = It=E2=80=99s crucial that this is resolved as soon as possible. I=E2=80=99