Re: IMPORTANT -- Fwd: New After Hours Unicom Message Received

Hi Irin!
If we are able to get the net adjustment in Ceridian we can ask Cheryl or
Hua to do an e-transfer. Let me know if you need me.
I am off tomorrow, but I can help if needed.
Thanks.
Sandra



Sandra Daoust <https://twitter.com/hcamontreal>
<https://www.facebook.com/HCAGreaterMTL>
<https://www.linkedin.com/company/home-care-assistance-montreal-soins-%C3%A0-domicile-/?miniCompanyUrn=urn%3Ali%3Afs_miniCompany%3A9227717&lipi=urn%3Ali%3Apage%3Ad_flagship3_company%3Bv05GHRhFSQKptnSSB677Pg%3D%3D&licu=urn%3Ali%3Acontrol%3Ad_flagship3_company-actor_container&lici=%2FlYOfmoyrq2A42y8ntKNeQ%3D%3D>

*Finance Manager - Canada*

Tel: 514.907.5065 |  Fax: 514.221.4265

sdaoust@homecareassistance.com | Homecareassistancemontreal.ca
<https://www.homecareassistancemontreal.ca/>




On Wed, Jul 20, 2022 at 5:08 PM Irin Eva <irin.eva@thekey.com> wrote:

> Hi Tanisha,
>
> Let me talk with CG. If there is any way we can adjust with next pay. If
> not, then I will speak with Sandra and let you know.
>
> Best Regards,
> Irin
>
> On Wed, Jul 20, 2022 at 5:04 PM Taneshia Persaud <
> taneshia.persaud@thekey.com> wrote:
>
>> Please see attached spreadsheet.
>>
>> If we can e-transfer the difference to the caregiver, that would be great
>> and the best solution. I do have a scheduled call with her tomorrow, so
>> please let me know if this is doable.
>>
>> Many thanks,
>>
>> Taneshia
>>
>> On Wed, Jul 20, 2022 at 12:12 PM Irin Eva <irin.eva@thekey.com> wrote:
>>
>>> Hi Taneshia,
>>>
>>> The booking deadline for TOR CGs is 12:00pm every Monday (pay week).
>>> After 12:00pm the time sheet will be locked for payroll, but if we need to
>>> adjust her timesheet we can unlock it for you.
>>>
>>> Also, we closed payroll every Tuesday (pay week). There is no adjustment
>>> possible after 12;00pm onTuesday.
>>>
>>> Pls let me know if you have any questions and concerns.
>>>
>>> Best Regards,
>>> Irin
>>>
>>> On Wed, Jul 20, 2022 at 11:51 AM Taneshia Persaud <
>>> taneshia.persaud@thekey.com> wrote:
>>>
>>>> [image: Screen Shot 2022-07-20 at 11.45.38 AM.png]
>>>>
>>>> On Wed, Jul 20, 2022 at 10:31 AM Taneshia Persaud <
>>>> taneshia.persaud@thekey.com> wrote:
>>>>
>>>>> Initially, it was a JIRA but when we didn’t get a timely response, it
>>>>> was brought up in our weekly meeting twice with everyone present. Then
>>>>> another email was sent to Nukul (attached).
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Wed, Jul 20, 2022 at 10:27 AM Timothy Thomas <tt@thekey.com> wrote:
>>>>>
>>>>>> Taneshia who have you communicated with at Maventech to get this
>>>>>> resolved? Should we escalate to Vince or Nukul? There's nothing our payroll
>>>>>> team can do to help with this unless you can provide a manual calculation
>>>>>> of what's owed.
>>>>>>
>>>>>> Let me know and I can push for an answer.
>>>>>>
>>>>>> Thanks
>>>>>>
>>>>>> On Wed, Jul 20, 2022 at 10:16 AM Taneshia Persaud <
>>>>>> taneshia.persaud@thekey.com> wrote:
>>>>>>
>>>>>>> @Irin Eva <irin.eva@thekey.com> I can, but at this point I am not
>>>>>>> sure how much she is owed.
>>>>>>>
>>>>>>> According to the caregiver, she has been short on every pay stub
>>>>>>> 5hrs & 5.25hrs on her weekly Sat/Sun shifts, as this has been ongoing since
>>>>>>> she returned from vacation in May 2022.
>>>>>>>
>>>>>>> On Wed, Jul 20, 2022 at 9:56 AM Irin Eva <irin.eva@thekey.com>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Hi Sandra,,
>>>>>>>>
>>>>>>>> I already spoke with Tanisha and CG regarding this. I will connect
>>>>>>>> with her again. This is actually a tech issue. Even though she is working
>>>>>>>> more hours, her time sheet shows 5 or 5.25 hours.
>>>>>>>>
>>>>>>>> @Taneshia Persaud <taneshia.persaud@thekey.com> Can you pls add in
>>>>>>>> the action sheet how much she owes and also pls let Ali know it is not
>>>>>>>> billed yet.
>>>>>>>>
>>>>>>>> Best Regards,
>>>>>>>> Irin
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Wed, Jul 20, 2022 at 9:44 AM Sandra Daoust <
>>>>>>>> sdaoust@homecareassistance.com> wrote:
>>>>>>>>
>>>>>>>>> Hi all!
>>>>>>>>> Is she owed any money at this point? @Irin Eva
>>>>>>>>> <irin.eva@thekey.com> Can you connect with Taneisha to see if
>>>>>>>>> there is any balance due to her. We can do the adjustment on the next pay.
>>>>>>>>> I am not familiar enough with the portal to figure out what the tech issue
>>>>>>>>> is but we can certainly rectify any pay owed to her manually until the
>>>>>>>>> issue is resolved.
>>>>>>>>> Thank you!
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Sandra Daoust <https://twitter.com/hcamontreal>
>>>>>>>>> <https://www.facebook.com/HCAGreaterMTL>
>>>>>>>>> <https://www.linkedin.com/company/home-care-assistance-montreal-soins-%C3%A0-domicile-/?miniCompanyUrn=urn%3Ali%3Afs_miniCompany%3A9227717&lipi=urn%3Ali%3Apage%3Ad_flagship3_company%3Bv05GHRhFSQKptnSSB677Pg%3D%3D&licu=urn%3Ali%3Acontrol%3Ad_flagship3_company-actor_container&lici=%2FlYOfmoyrq2A42y8ntKNeQ%3D%3D>
>>>>>>>>>
>>>>>>>>> *Finance Manager - Canada*
>>>>>>>>>
>>>>>>>>> Tel: 514.907.5065 |  Fax: 514.221.4265
>>>>>>>>>
>>>>>>>>> sdaoust@homecareassistance.com | Homecareassistancemontreal.ca
>>>>>>>>> <https://www.homecareassistancemontreal.ca/>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Wed, Jul 20, 2022 at 9:40 AM Taneshia Persaud <
>>>>>>>>> taneshia.persaud@thekey.com> wrote:
>>>>>>>>>
>>>>>>>>>> Good morning all,
>>>>>>>>>>
>>>>>>>>>> If anyone can push from their side for Maventech to get this
>>>>>>>>>> resolved asap, I would really appreciate it. The caregiver is quite unhappy
>>>>>>>>>> with this situation, and although she has been very patient, has threatened
>>>>>>>>>> to file a complaint with the MOL.
>>>>>>>>>>
>>>>>>>>>> Many thanks,
>>>>>>>>>>
>>>>>>>>>> Taneshia
>>>>>>>>>>
>>>>>>>>>> On Thu, Jul 14, 2022 at 11:24 AM Irin Eva <irin.eva@thekey.com>
>>>>>>>>>> wrote:
>>>>>>>>>>
>>>>>>>>>>> Ok, thanks for the update.
>>>>>>>>>>>
>>>>>>>>>>> On Thu, Jul 14, 2022 at 11:09 AM Taneshia Persaud <
>>>>>>>>>>> taneshia.persaud@thekey.com> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> Good morning all,
>>>>>>>>>>>>
>>>>>>>>>>>> Update from today's meeting with Maventech, as they are still
>>>>>>>>>>>> investigating this issue as of today. Keep you posted as I hear from them.
>>>>>>>>>>>>
>>>>>>>>>>>> Best,
>>>>>>>>>>>>
>>>>>>>>>>>> Taneshia
>>>>>>>>>>>>
>>>>>>>>>>>> On Mon, Jul 11, 2022 at 9:39 AM Taneshia Persaud <
>>>>>>>>>>>> taneshia.persaud@thekey.com> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>>> Good idea @Sandra Daoust <sdaoust@homecareassistance.com>.
>>>>>>>>>>>>>
>>>>>>>>>>>>> Just checked, and on the booking side, everything looks as it
>>>>>>>>>>>>> should be @Irin Eva <irin.eva@thekey.com>.
>>>>>>>>>>>>>
>>>>>>>>>>>>> Thanks,
>>>>>>>>>>>>>
>>>>>>>>>>>>> Taneshia
>>>>>>>>>>>>>
>>>>>>>>>>>>> On Mon, Jul 11, 2022 at 9:35 AM Sandra Daoust <
>>>>>>>>>>>>> sdaoust@homecareassistance.com> wrote:
>>>>>>>>>>>>>
>>>>>>>>>>>>>> Thanks Taneshia
>>>>>>>>>>>>>> @Irin Eva <irin.eva@thekey.com> @Taneshia maybe we can have
>>>>>>>>>>>>>> an extra look at her pay before it runs this week to manually iron out any
>>>>>>>>>>>>>> issues (in case the same problem is arising).
>>>>>>>>>>>>>> Thanks.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Sandra Daoust <https://twitter.com/hcamontreal>
>>>>>>>>>>>>>> <https://www.facebook.com/HCAGreaterMTL>
>>>>>>>>>>>>>> <https://www.linkedin.com/company/home-care-assistance-montreal-soins-%C3%A0-domicile-/?miniCompanyUrn=urn%3Ali%3Afs_miniCompany%3A9227717&lipi=urn%3Ali%3Apage%3Ad_flagship3_company%3Bv05GHRhFSQKptnSSB677Pg%3D%3D&licu=urn%3Ali%3Acontrol%3Ad_flagship3_company-actor_container&lici=%2FlYOfmoyrq2A42y8ntKNeQ%3D%3D>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> *Finance Manager - Canada*
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Tel: 514.907.5065 |  Fax: 514.221.4265
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> sdaoust@homecareassistance.com |
>>>>>>>>>>>>>> Homecareassistancemontreal.ca
>>>>>>>>>>>>>> <https://www.homecareassistancemontreal.ca/>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Mon, Jul 11, 2022 at 9:28 AM Taneshia Persaud <
>>>>>>>>>>>>>> taneshia.persaud@thekey.com> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Good morning all,
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Just to update you, Maventech is still looking into this
>>>>>>>>>>>>>>> matter. Hoping to have an update today. Keep you posted.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Best,
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Taneshia
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> On Mon, Jul 4, 2022 at 9:46 AM Irin Eva <irin.eva@thekey.com>
>>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Ok, thank you!
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> On Mon, Jul 4, 2022 at 9:45 AM Taneshia Persaud <
>>>>>>>>>>>>>>>> taneshia.persaud@thekey.com> wrote:
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> May 30th is also showing 5hrs; June 6th is showing
>>>>>>>>>>>>>>>>> 5.25hrs; and June 13th is showing 5hrs.
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> [image: Screen Shot 2022-07-04 at 9.43.42 AM.png][image:
>>>>>>>>>>>>>>>>> Screen Shot 2022-07-04 at 9.43.54 AM.png][image: Screen
>>>>>>>>>>>>>>>>> Shot 2022-07-04 at 9.44.05 AM.png]
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Yes, I filed a JIRA ticket on June 27, still under
>>>>>>>>>>>>>>>>> investigation.
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Thanks, Irin!
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> On Mon, Jul 4, 2022 at 9:44 AM Irin Eva <
>>>>>>>>>>>>>>>>> irin.eva@thekey.com> wrote:
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> It’s May be tech issue. You can connect with them.
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> On Mon, Jul 4, 2022 at 9:41 AM Taneshia Persaud <
>>>>>>>>>>>>>>>>>> taneshia.persaud@thekey.com> wrote:
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> I am confused why June 20th is showing 5.25hrs and June
>>>>>>>>>>>>>>>>>>> 27th is showing 5hrs.
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>    - June 19th CG worked from 9:30pm until 8am June
>>>>>>>>>>>>>>>>>>>    20th AND 11am-3pm (= 10.5+4 =14.5hrs); and
>>>>>>>>>>>>>>>>>>>    - June 26th CG worked 9:30pm (clocked in at 9:46pm)
>>>>>>>>>>>>>>>>>>>    until 7:30am (= 10hrs).
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> [image: Screen Shot 2022-07-04 at 9.37.21 AM.png][image:
>>>>>>>>>>>>>>>>>>> Screen Shot 2022-07-04 at 9.37.12 AM.png]
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> On Mon, Jul 4, 2022 at 9:34 AM Irin Eva <
>>>>>>>>>>>>>>>>>>> irin.eva@thekey.com> wrote:
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> Hi Taneshia,
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> Please see the below her amts paid out per pay date:
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> *Pay Date June 30, 2022,*
>>>>>>>>>>>>>>>>>>>> Totals Hours = 95.25
>>>>>>>>>>>>>>>>>>>> Totals Amts = $1897.00
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> *Pay Date June 17, 2022,*
>>>>>>>>>>>>>>>>>>>> Totals Hours = (Regular Hours) 95.25 + 106.50
>>>>>>>>>>>>>>>>>>>> (Adjustment Hours per sheet) = 201.75 Hrs
>>>>>>>>>>>>>>>>>>>> Totals Amts = $3736
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> *Pay Date June 03, 2022,*
>>>>>>>>>>>>>>>>>>>> Totals Hours = 47.50
>>>>>>>>>>>>>>>>>>>> Totals Amts = $946.00 + holiday amts
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> As per my investigation, she got paid whatever shows in
>>>>>>>>>>>>>>>>>>>> the time sheet. It means she got paid correctly from payroll. If there is
>>>>>>>>>>>>>>>>>>>> any issue with her hours then it means its booking error. You have to
>>>>>>>>>>>>>>>>>>>> adjust those amts with this week's booking.
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> Please let me know if you have any questions.
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> Thanks,
>>>>>>>>>>>>>>>>>>>> Irin
>>>>>>>>>>>>>>>>>>>> [image: image.png]
>>>>>>>>>>>>>>>>>>>> [image: image.png]
>>>>>>>>>>>>>>>>>>>> [image: image.png]
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> On Mon, Jul 4, 2022 at 9:12 AM Irin Eva <
>>>>>>>>>>>>>>>>>>>> irin.eva@thekey.com> wrote:
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>> Hi Taneshia,
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>> I will have a look and let you know.
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>> Thanks,
>>>>>>>>>>>>>>>>>>>>> Irin
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>> On Mon, Jul 4, 2022 at 7:38 AM Taneshia Persaud <
>>>>>>>>>>>>>>>>>>>>> taneshia.persaud@thekey.com> wrote:
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>> Hi all,
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>> Just to clarify, her shifts should not be live-in,
>>>>>>>>>>>>>>>>>>>>>> but:
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>    - 48.5hrs/wk "Overnight Active Care (Hourly)"
>>>>>>>>>>>>>>>>>>>>>>    with client#11780; and
>>>>>>>>>>>>>>>>>>>>>>    - 4hrs/wk "Personal Care (Hourly or Shift)" with
>>>>>>>>>>>>>>>>>>>>>>    client#15648.
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>> Thanks for looking into this!
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>> Best,
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>> Taneshia
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>> On Mon, Jul 4, 2022 at 7:33 AM Sandra Daoust <
>>>>>>>>>>>>>>>>>>>>>> sdaoust@homecareassistance.com> wrote:
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> Hi all,
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> I just had a look in Ceridian and for the last pay
>>>>>>>>>>>>>>>>>>>>>>> period she was paid:
>>>>>>>>>>>>>>>>>>>>>>> 85 hours ($1692.00) plus 10.25 live in hours
>>>>>>>>>>>>>>>>>>>>>>> ($205.41).
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>  @Irin Eva <irin.eva@thekey.com> Can you cross
>>>>>>>>>>>>>>>>>>>>>>> reference the payroll date with the Mavencare schedule to see if there is
>>>>>>>>>>>>>>>>>>>>>>> any issue there?
>>>>>>>>>>>>>>>>>>>>>>> Thank you!
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> Sandra Daoust <https://twitter.com/hcamontreal>
>>>>>>>>>>>>>>>>>>>>>>> <https://www.facebook.com/HCAGreaterMTL>
>>>>>>>>>>>>>>>>>>>>>>> <https://www.linkedin.com/company/home-care-assistance-montreal-soins-%C3%A0-domicile-/?miniCompanyUrn=urn%3Ali%3Afs_miniCompany%3A9227717&lipi=urn%3Ali%3Apage%3Ad_flagship3_company%3Bv05GHRhFSQKptnSSB677Pg%3D%3D&licu=urn%3Ali%3Acontrol%3Ad_flagship3_company-actor_container&lici=%2FlYOfmoyrq2A42y8ntKNeQ%3D%3D>
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> *Finance Manager - Canada*
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> Tel: 514.907.5065 |  Fax: 514.221.4265
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> sdaoust@homecareassistance.com |
>>>>>>>>>>>>>>>>>>>>>>> Homecareassistancemontreal.ca
>>>>>>>>>>>>>>>>>>>>>>> <https://www.homecareassistancemontreal.ca/>
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> On Mon, Jul 4, 2022 at 6:58 AM Taneshia Persaud <
>>>>>>>>>>>>>>>>>>>>>>> taneshia.persaud@thekey.com> wrote:
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> Good morning Irin and Sandra,
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> I am just following up on this text from Norma Ueda
>>>>>>>>>>>>>>>>>>>>>>>> (see below).
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> I know Irin and I spoke with her about this a few
>>>>>>>>>>>>>>>>>>>>>>>> times already, but if you look at her unicom messages (attached), the app
>>>>>>>>>>>>>>>>>>>>>>>> is showing her that she got paid for 5hrs or 5.25hrs only -- not sure why,
>>>>>>>>>>>>>>>>>>>>>>>> when her shifts are 9.5hrs or 10hrs with client#11780. This has been an
>>>>>>>>>>>>>>>>>>>>>>>> ongoing issue since she returned from vacation in May 2022. I do not have
>>>>>>>>>>>>>>>>>>>>>>>> access to her Ceridian information to see if she's getting paid the full
>>>>>>>>>>>>>>>>>>>>>>>> amount, and it's only the Mavencare app that is showing the incorrect
>>>>>>>>>>>>>>>>>>>>>>>> amount.
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> The bookings in the Mavencare portal are correct to
>>>>>>>>>>>>>>>>>>>>>>>> her schedule. Weekly her hours should be 52.50 hours:
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>    - *Mondays* = 11am to 3pm with EK.
>>>>>>>>>>>>>>>>>>>>>>>>    - *Tuesdays/Sundays* = 9:30pm to 7:30am with AC.
>>>>>>>>>>>>>>>>>>>>>>>>    - *Wednesdays/Thursdays/Fridays/Saturdays* =
>>>>>>>>>>>>>>>>>>>>>>>>    9:30pm to 7am with AC.
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> **Note: Sun June 19th she worked 9:30pm to 8am.*
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> I've filed a JIRA already with Mavencare, and it's
>>>>>>>>>>>>>>>>>>>>>>>> currently "under investigation."
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> Would you be able to look into this?
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> Best,
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> Taneshia
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> ---------- Forwarded message ---------
>>>>>>>>>>>>>>>>>>>>>>>> From: 'Mavencare' via MavenCare Distro List <
>>>>>>>>>>>>>>>>>>>>>>>> mavencare@thekey.com>
>>>>>>>>>>>>>>>>>>>>>>>> Date: Mon, Jul 4, 2022 at 6:44 AM
>>>>>>>>>>>>>>>>>>>>>>>> Subject: New After Hours Unicom Message Received
>>>>>>>>>>>>>>>>>>>>>>>> To: <mavencare@thekey.com>
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> Connected Home Care
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> New Unicom Message Received Name: Norma Ueda Phone
>>>>>>>>>>>>>>>>>>>>>>>> Number: 4164339583 Time: 06:44AM 1 Message: Good morning taneshia At 6:13
>>>>>>>>>>>>>>>>>>>>>>>> in the morning my apps schedule was change to ester I can not time out and
>>>>>>>>>>>>>>>>>>>>>>>> do the task There's discrepancy again on my salary June 19 my salary
>>>>>>>>>>>>>>>>>>>>>>>> $105.00 I work the whole night June 26 $100.00 I work the whole night I
>>>>>>>>>>>>>>>>>>>>>>>> complained to you You said payroll is the job of Irin I talked to Irin she
>>>>>>>>>>>>>>>>>>>>>>>> said scheduling that is your job I don't know what to do because I don't
>>>>>>>>>>>>>>>>>>>>>>>> who is the right person to talk with Starting next week I don't want to
>>>>>>>>>>>>>>>>>>>>>>>> work Saturday and Sunday to andre because I don't get paid I will work
>>>>>>>>>>>>>>>>>>>>>>>> Monday to Friday to andre Wednesday Friday and Saturday morning I will
>>>>>>>>>>>>>>>>>>>>>>>> leave 7:00 am If you don't give me the new shift or cancel me to all my
>>>>>>>>>>>>>>>>>>>>>>>> schedules I'm going to report this issue and my concern to the department
>>>>>>>>>>>>>>>>>>>>>>>> of labor We need to talk Thanks Norma ueda
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> Take me there
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> support@mavencare.com | 1-800-856-2836
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> © 2022 Mavencare
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> --
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> *Taneshia Persaud*, RPN, GCP
>>>>>>>>>>>>>>>>>>>>>>>> General Manager, Toronto
>>>>>>>>>>>>>>>>>>>>>>>> Home Care Assistance (HCA) & Mavencare
>>>>>>>>>>>>>>>>>>>>>>>> 416-855-2333
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> *Please note my email has changed:*
>>>>>>>>>>>>>>>>>>>>>>>> Taneshia.Persaud@TheKey.com
>>>>>>>>>>>>>>>>>>>>>>>> <https://brand.thekey.com/esg/Taneshia.Persaud@TheKey.com>
>>>>>>>>>>>>>>>>>>>>>>>> [image: TheKey] <http://thekey.com/>
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>> --
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>> *Taneshia Persaud*, RPN, GCP
>>>>>>>>>>>>>>>>>>>>>> General Manager, Toronto
>>>>>>>>>>>>>>>>>>>>>> Home Care Assistance (HCA) & Mavencare
>>>>>>>>>>>>>>>>>>>>>> 416-855-2333
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>> *Please note my email has changed:*
>>>>>>>>>>>>>>>>>>>>>> Taneshia.Persaud@TheKey.com
>>>>>>>>>>>>>>>>>>>>>> <https://brand.thekey.com/esg/Taneshia.Persaud@TheKey.com>
>>>>>>>>>>>>>>>>>>>>>> [image: TheKey] <http://thekey.com/>
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>> --
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>> Irin Nahar Eva
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>> Payroll & Finance Associate
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>> *647-932-6409 *ext. 23900051
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>> irin.eva@thekey.com
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>> [image: See the source image]
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> --
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> Irin Nahar Eva
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> Payroll & Finance Associate
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> *647-932-6409 *ext. 23900051
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> irin.eva@thekey.com
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> [image: See the source image]
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> --
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> *Taneshia Persaud*, RPN, GCP
>>>>>>>>>>>>>>>>>>> General Manager, Toronto
>>>>>>>>>>>>>>>>>>> Home Care Assistance (HCA) & Mavencare
>>>>>>>>>>>>>>>>>>> 416-855-2333
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> *Please note my email has changed:*
>>>>>>>>>>>>>>>>>>> Taneshia.Persaud@TheKey.com
>>>>>>>>>>>>>>>>>>> <https://brand.thekey.com/esg/Taneshia.Persaud@TheKey.com>
>>>>>>>>>>>>>>>>>>> [image: TheKey] <http://thekey.com/>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> --
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Irin Nahar Eva
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Payroll & Finance Associate
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> *647-932-6409 *ext. 23900051
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> irin.eva@thekey.com
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> [image: See the source image]
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> --
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> *Taneshia Persaud*, RPN, GCP
>>>>>>>>>>>>>>>>> General Manager, Toronto
>>>>>>>>>>>>>>>>> Home Care Assistance (HCA) & Mavencare
>>>>>>>>>>>>>>>>> 416-855-2333
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> *Please note my email has changed:*
>>>>>>>>>>>>>>>>> Taneshia.Persaud@TheKey.com
>>>>>>>>>>>>>>>>> <https://brand.thekey.com/esg/Taneshia.Persaud@TheKey.com>
>>>>>>>>>>>>>>>>> [image: TheKey] <http://thekey.com/>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> --
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Irin Nahar Eva
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Payroll & Finance Associate
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> *647-932-6409 *ext. 23900051
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> irin.eva@thekey.com
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> [image: See the source image]
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> --
>>>>>>>>>>>
>>>>>>>>>>> Irin Nahar Eva
>>>>>>>>>>>
>>>>>>>>>>> Payroll & Finance Associate
>>>>>>>>>>>
>>>>>>>>>>> *647-932-6409 *ext. 23900051
>>>>>>>>>>>
>>>>>>>>>>> irin.eva@thekey.com
>>>>>>>>>>>
>>>>>>>>>>> [image: See the source image]
>>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>
>>>>>>>> --
>>>>>>>>
>>>>>>>> Irin Nahar Eva
>>>>>>>>
>>>>>>>> Payroll & Finance Associate
>>>>>>>>
>>>>>>>> *647-932-6409 *ext. 23900051
>>>>>>>>
>>>>>>>> irin.eva@thekey.com
>>>>>>>>
>>>>>>>> [image: See the source image]
>>>>>>>>
>>>>>>>
>>>>>>
>>>>>> --
>>>>>> Tim Thomas
>>>>>> Head of Canada Division
>>>>>> *Please note my email has changed:*
>>>>>> tt@TheKey.com <Tim.Thomas@TheKey.com>
>>>>>> (514) 591-9387
>>>>>> TheKey.com <https://www.thekey.com/>
>>>>>> [image: TheKey] <https://www.thekey.com/>
>>>>>>
>>>>>
>>>
>>> --
>>>
>>> Irin Nahar Eva
>>>
>>> Payroll & Finance Associate
>>>
>>> *647-932-6409 *ext. 23900051
>>>
>>> irin.eva@thekey.com
>>>
>>> [image: See the source image]
>>>
>>
>
> --
>
> Irin Nahar Eva
>
> Payroll & Finance Associate
>
> *647-932-6409 *ext. 23900051
>
> irin.eva@thekey.com
>
> [image: See the source image]
>