Re: Heather Matthewson - HCA Winnipeg - The Key - Declined Payments

--0000000000000e3cc5061532c6df Content-Type: multipart/alternative; boundary="0000000000000e3cc4061532c6de" --0000000000000e3cc4061532c6de Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Heather did respond saying she expects this to be any time now. I did inform her that we are close to suspending services. No return call from Mark yet. On Wed, Apr 3, 2024 at 9:46=E2=80=AFAM Brian Boxall wr= ote: > I also LVM with Heather M for an update > > On Wed, Apr 3, 2024 at 9:36=E2=80=AFAM Brian Boxall = wrote: > >> Yes, 28 hrs a week >> >> On Wed, Apr 3, 2024 at 9:30=E2=80=AFAM Timothy Thomas wr= ote: >> >>> Is this client still on service? >>> >>> On Wed, Apr 3, 2024 at 10:24=E2=80=AFAM John Janiga >>> wrote: >>> >>>> Thank you Brian. >>>> >>>> *John Janiga* >>>> Senior Accounts Receivable Specialist >>>> *john.janiga@thekey.com * >>>> *408-647-7538 * >>>> TheKey.com >>>> [image: TheKey] >>>> >>>> >>>> >>>> On Wed, Apr 3, 2024 at 10:13=E2=80=AFAM Brian Boxall >>>> wrote: >>>> >>>>> Left a voicemail asking for a callback asap >>>>> >>>>> On Wed, Apr 3, 2024 at 9:11=E2=80=AFAM Brian Boxall >>>>> wrote: >>>>> >>>>>> I will call him now. >>>>>> >>>>>> On Wed, Apr 3, 2024 at 9:04=E2=80=AFAM John Janiga >>>>>> wrote: >>>>>> >>>>>>> Hello Chuck and Tim, >>>>>>> >>>>>>> We still have yet to receive payment for Heather's account balance >>>>>>> Matthewson, Heather 6 $2,570.40 $5,997.60 $5,997.60 $14,565= .60 >>>>>>> >>>>>>> Does anyone have an update from Mark Mathewson, he stated he was >>>>>>> working with Marc Atkinson directly. >>>>>>> >>>>>>> Mark Matthewson >>>>>>> Mar 18, 2024, 2:22=E2=80=AFPM >>>>>>> to me, Heather, Brian, Chuck >>>>>>> John: >>>>>>> >>>>>>> FYI I have asked Marc Atkinson (on Friday March 15th) to send me a >>>>>>> copy of the all of the account activity going through Heather=E2=80= =99s account >>>>>>> including both invoices and payments (i.e, the detail account recei= vable >>>>>>> detail transaction going through Heather=E2=80=99s A/R) so that I c= an >>>>>>> determine what's gone wrong and how to fix the same at Heather's en= d. >>>>>>> I suggest that you connect with Marc to see where he's at. >>>>>>> On receipt of the information I hope to solve the problem. >>>>>>> >>>>>>> >>>>>>> Mark >>>>>>> >>>>>>> *John Janiga* >>>>>>> Senior Accounts Receivable Specialist >>>>>>> *john.janiga@thekey.com * >>>>>>> *408-647-7538 * >>>>>>> TheKey.com >>>>>>> [image: TheKey] >>>>>>> >>>>>>> >>>>>>> >>>>>>> On Wed, Mar 27, 2024 at 11:20=E2=80=AFAM Chuck Terlesky >>>>>> cterlesky@thekey.com> wrote: >>>>>>> >>>>>>>> Thanks, Brian and John. >>>>>>>> >>>>>>>> On Wed, Mar 27, 2024 at 8:21=E2=80=AFAM Timothy Thomas >>>>>>>> wrote: >>>>>>>> >>>>>>>>> Agreed. Thanks guys. >>>>>>>>> >>>>>>>>> Tim Thomas >>>>>>>>> Head of Canada Division >>>>>>>>> *Please note my email has changed:* >>>>>>>>> tt@TheKey.com >>>>>>>>> (514) 591-9387 >>>>>>>>> TheKey.ca >>>>>>>>> [image: TheKey] >>>>>>>>> >>>>>>>>> >>>>>>>>> On Wed, Mar 2