Re: Heather Matthewson - HCA Winnipeg - The Key - Declined Payments

--00000000000083fbd2061532eb97 Content-Type: multipart/alternative; boundary="00000000000083fbd1061532eb96" --00000000000083fbd1061532eb96 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello Brian, Thanks for the quick update. I will monitor the account and keep you informed on any payments made. Best, *John Janiga* Senior Accounts Receivable Specialist *john.janiga@thekey.com * *408-647-7538 * TheKey.com [image: TheKey] On Wed, Apr 3, 2024 at 11:21=E2=80=AFAM Brian Boxall w= rote: > Heather did respond saying she expects this to be any time now. I did > inform her that we are close to suspending services. > > No return call from Mark yet. > > > On Wed, Apr 3, 2024 at 9:46=E2=80=AFAM Brian Boxall = wrote: > >> I also LVM with Heather M for an update >> >> On Wed, Apr 3, 2024 at 9:36=E2=80=AFAM Brian Boxall = wrote: >> >>> Yes, 28 hrs a week >>> >>> On Wed, Apr 3, 2024 at 9:30=E2=80=AFAM Timothy Thomas w= rote: >>> >>>> Is this client still on service? >>>> >>>> On Wed, Apr 3, 2024 at 10:24=E2=80=AFAM John Janiga >>>> wrote: >>>> >>>>> Thank you Brian. >>>>> >>>>> *John Janiga* >>>>> Senior Accounts Receivable Specialist >>>>> *john.janiga@thekey.com * >>>>> *408-647-7538 * >>>>> TheKey.com >>>>> [image: TheKey] >>>>> >>>>> >>>>> >>>>> On Wed, Apr 3, 2024 at 10:13=E2=80=AFAM Brian Boxall >>>>> wrote: >>>>> >>>>>> Left a voicemail asking for a callback asap >>>>>> >>>>>> On Wed, Apr 3, 2024 at 9:11=E2=80=AFAM Brian Boxall >>>>>> wrote: >>>>>> >>>>>>> I will call him now. >>>>>>> >>>>>>> On Wed, Apr 3, 2024 at 9:04=E2=80=AFAM John Janiga >>>>>>> wrote: >>>>>>> >>>>>>>> Hello Chuck and Tim, >>>>>>>> >>>>>>>> We still have yet to receive payment for Heather's account balance >>>>>>>> Matthewson, Heather 6 $2,570.40 $5,997.60 $5,997.60 $14,56= 5.60 >>>>>>>> >>>>>>>> Does anyone have an update from Mark Mathewson, he stated he was >>>>>>>> working with Marc Atkinson directly. >>>>>>>> >>>>>>>> Mark Matthewson >>>>>>>> Mar 18, 2024, 2:22=E2=80=AFPM >>>>>>>> to me, Heather, Brian, Chuck >>>>>>>> John: >>>>>>>> >>>>>>>> FYI I have asked Marc Atkinson (on Friday March 15th) to send me a >>>>>>>> copy of the all of the account activity going through Heather=E2= =80=99s account >>>>>>>> including both invoices and payments (i.e, the detail account rece= ivable >>>>>>>> detail transaction going through Heather=E2=80=99s A/R) so that I = can >>>>>>>> determine what's gone wrong and how to fix the same at Heather's e= nd. >>>>>>>> I suggest that you connect with Marc to see where he's at. >>>>>>>> On receipt of the information I hope to solve the problem. >>>>>>>> >>>>>>>> >>>>>>>> Mark >>>>>>>> >>>>>>>> *John Janiga* >>>>>>>> Senior Accounts Receivable Specialist >>>>>>>> *john.janiga@thekey.com * >>>>>>>> *408-647-7538 * >>>>>>>> TheKey.com >>>>>>>> [image: TheKey] >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> On Wed, Mar 27, 2024 at 11:20=E2=80=AFAM Chuck Terlesky >>>>>>> cterlesky@thekey.com> wrote: >>>>>>>> >>>>>>>>> Thanks, Br