Re: Fwd: Urgent : Unable to download Vancouver Employee file - [#1131250]

----==_mimepart_685ab5a7296de_1f73fa154970c54127606ab Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Irin,=C2=A0 To confirm are you wanting to export the file into exc= el?=C2=A0 = = On Tue, 24 Jun at 10:23 AM , Irin Eva wrote: = Hi Grace, = = Thank you for manually pulling the data. = = I've reviewed the spreadsheet, and it appears to be missing some key inf= ormation: employee ID, rate method, rate, and rate name. I've attached a = file that shows the complete data we need for processing. = = Thanks, = Irin = = = = On Tue, Jun 24, 2025 at 10:17=E2=80=AFAM Grace Campoll wrote: = = = = = Hi all,=C2=A0 = = I was able to pull the data from the page manually and paste it into a s= preadsheet. Would this do for processing or is there data missing? = = = = = Thanks,=C2=A0 = =E2=80=8B = = = Grace = TheKey Tech Support = = = = On Tue, 24 Jun at 10:15 AM , ClearCare Support wrote: = Hi Germaine,=C2=A0 = = I will escalate this to WellSky. Which report is it? Is it the Custom Fo= rm Payroll Report? What is the actual report name? = = = = Thanks, = = Tala Barakat Product Owner = = = = = = = = = On Tue, Jun 24, 2025 at 10:13=E2=80=AFAM Germaine Daniels wrote: = = = = Please make note the issue is only with Vancouver and Montreal! The othe= r locations were retrieved without incident. = = Thanks Germaine DanielsPayroll Director=C2=A0 germaine.daniels@thekey= .com Phone: 562-380-3662 TheKey.com = = = = = = = On Tue, Jun 24, 2025 at 7:08=E2=80=AFAM Germaine Daniels wrote: = = Hi Troy and Team, If this issue isn't resolved by 11:30 AM latest noon = ET today, I'll need to send a company-wide email to all of Canada informi= ng them that Friday deposits will be delayed and not processed until Mond= ay. Germaine Daniels Payroll Director germaine.daniels@thekey.com Phone:= 562-380-3662 TheKey.com = = = = = On Tue, Jun 24, 2025 at 6:59=E2=80=AFAM Troy Riha = wrote: = = = @tala are you able to help with=C2=A0this? = = = On Mon, Jun 23, 2025 at 11:26=E2=80=AFPM Germaine Daniels wrote: = = = = = = @Troy Riha=C2=A0Can you expedite this request?=C2=A0 = = Thanks=C2=A0 = = = Germaine Daniels = = Director Payroll | TheKey = Email: germaine.daniels@thekey.com = Mobile: 562.784.1800 = = = = ---------- Forwarded message --------- From: Irin Eva Date: Mon, Jun 23, 2025 at 8:07=E2=80=AFPM Subject: Urgent : Unable t= o download Vancouver Employee file To: Roxana Cruz Cc:= Germaine Daniels = = = Hi Roxana, = = I'm reaching out again because I'm still having trouble downloading the = Vancouver payroll file. I've been trying for the last three hours, but it= continues to show "clear care issues." I was hoping it would resolve on = its own, but the problem persists. = = = = = = Since we need to process payroll by tomorrow noon, it's crucial that we = download this file as soon as possible. Could you please look into this a= nd let us know what's happening? = = Thank you, = Irin = -- = For All Kind of Payroll Inquiries Please Copy Canada Payroll