--0000000000003cc6bc0638522288 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Yes, that is correct. On Tue, Jun 24, 2025 at 10:26=E2=80=AFAM Roxana Cruz wrote: > Hi Irin, > > To confirm are you wanting to export the file into excel? > > > On Tue, 24 Jun at 10:23 AM , Irin Eva wrote: > Hi Grace, > > Thank you for manually pulling the data. > > I've reviewed the spreadsheet, and it appears to be missing some key > information: employee ID, rate method, rate, and rate name. I've attached= a > file that shows the complete data we need for processing. > > Thanks, > Irin > > On Tue, Jun 24, 2025 at 10:17=E2=80=AFAM Grace Campoll clearcaresupport@homecareassistance.com> wrote: > >> Hi all, >> >> I was able to pull the data from the page manually and paste it into a >> spreadsheet. Would this do for processing or is there data missing? >> >> >> >> Thanks, >> =E2=80=8B >> Grace >> TheKey Tech Support >> >> On Tue, 24 Jun at 10:15 AM , ClearCare Support > clearcaresupport@homecareassistance.com> wrote: >> Hi Germaine, >> >> I will escalate this to WellSky. Which report is it? Is it the Custom >> Form Payroll Report? What is the actual report name? >> >> >> >> Thanks, >> *Tala Barakat* >> Product Owner >> [image: TheKey] >> >> >> On Tue, Jun 24, 2025 at 10:13=E2=80=AFAM Germaine Daniels > germaine.daniels@thekey.com> wrote: >> >>> Please make note the issue is only with Vancouver and Montreal! The >>> other locations were retrieved without incident. >>> >>> Thanks >>> >>> Germaine DanielsPayroll Director >>> germaine.daniels@thekey.com >>> Phone: 562-380-3662 >>> TheKey.com >>> >>> >>> On Tue, Jun 24, 2025 at 7:08=E2=80=AFAM Germaine Daniels >> germaine.daniels@thekey.com> wrote: >>> >>>> Hi Troy and Team, >>>> >>>> If this issue isn't resolved by 11:30 AM latest noon ET today, I'll >>>> need to send a company-wide email to all of Canada informing them that >>>> Friday deposits will be delayed and not processed until Monday. >>>> >>>> Germaine Daniels >>>> Payroll Director >>>> germaine.daniels@thekey.com >>>> Phone: 562-380-3662 >>>> TheKey.com >>>> >>>> >>>> >>>> On Tue, Jun 24, 2025 at 6:59=E2=80=AFAM Troy Riha wrote: >>>> >>>>> @tala are you able to help with this? >>>>> >>>>> On Mon, Jun 23, 2025 at 11:26=E2=80=AFPM Germaine Daniels >>>> germaine.daniels@thekey.com> wrote: >>>>> >>>>>> @Troy Riha Can you expedite this request? >>>>>> >>>>>> Thanks >>>>>> >>>>>> *Germaine Daniels* >>>>>> Director Payroll | TheKey >>>>>> Email: germaine.daniels@thekey.com >>>>>> Mobile: 562.784.1800 >>>>>> >>>>>> >>>>>> >>>>>> >>>>>> >>>>>> ---------- Forwarded message --------- >>>>>> From: Irin Eva >>>>>> Date: Mon, Jun 23, 2025 at 8:07=E2=80=AFPM >>>>>> Subject: Urgent : Unable to download Vancouver Employee file >>>>>> To: Roxana Cruz >>>>>> Cc: Germaine Daniels >>>>>> >>>>>> >>>>>> Hi Roxana, >>>>>> >>>>>> I'm reaching out again because I'm still having trouble downloading >>>>>> the Vancouver payroll file. I've been trying for