Re: FW: Invoices for July 29 - August 4, 2024 for Vancouver Coastal Health - [#902879]

--0000000000009dab1c0620222db3 Content-Type: multipart/alternative; boundary="0000000000009dab1b0620222db2" --0000000000009dab1b0620222db2 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hey Sharon, Happy to help here, We were awaiting Nasrin's confirmation of your email via our open ticket and we never received a response, based on the email thread below it looks like Nasrin's response was only to you on 8/13/2024 so we did not know she had responded advising the shift should have been from 2-9 pm. Ill get this email attached and over to the Billing team so they can make the revision to the invoice [image: image.png] [image: image.png] Lito Delapena Manager Customer Contact & Collections Center * Please note my email has changed: * lito.delapena@thekey.com 619-722-8561 Ext. 190013 TheKey.com [image: TheKey] On Tue, Aug 20, 2024 at 10:34=E2=80=AFAM Sharon Speirs = wrote: > Morning Lito > I think you were helping us with this but the revised invoice was never > sent to VCH. Should I just set up a ticket again or is going thru you a > quicker fix as again she needs it to get processed today or it will be > delayed by another week > Let me know as I have not sent in a ticket > > Sharon, Speirs > > General Manager > > Vancouver, BC > > Office: 778.279.3634 > > sspeirs@thekey.com > > TheKey.ca > > [image: TheKey] > > > > > > > > ---------- Forwarded message --------- > From: Honardoost, Nasrin [VCH] > Date: Tue, Aug 20, 2024 at 10:23=E2=80=AFAM > Subject: FW: Invoices for July 29 - August 4, 2024 for Vancouver Coastal > Health - [#902879] > To: Sharon Speirs > > > Hi Sharon, > > We have not received the revised below invoice yet. > > Thanks, > > Nasrin > > > > *From:* Honardoost, Nasrin [VCH] *On Behalf Of *NS CSIL Clerks > *Sent:* Tuesday, August 13, 2024 3:13 PM > *To:* Sharon Speirs > *Subject:* RE: Invoices for July 29 - August 4, 2024 for Vancouver > Coastal Health - [#902879] > > > > Hi Sharon, > > > > Yes, our record shows the shift was from 2-9 pm. > > > > I already processed the rest of invoices and sent out to AP for payment. > I will process the revised invoices when I get them from your end with th= e > next week batch I will receive. > > > > Best Regards, > > > > *Nasrin Honardoost* > > *Vancouver Coastal Health* > > Program Support /CSIL Clerks > > 132 W. Esplanade, 5th Floor > > North Vancouver, BC V7M 1A2 > > Tel: 604 983 6844 > > nscsilclerks@vch.ca > > > > > > *From:* Sharon Speirs > *Sent:* Tuesday, August 13, 2024 2:57 PM > *To:* Lito Delapena > *Cc:* NS CSIL Clerks ; tt@thekey.com > *Subject:* Re: Invoices for July 29 - August 4, 2024 for Vancouver > Coastal Health - [#902879] > > > > *EXTERNAL SENDER.* Does this email look suspicious? Click on Report > Message/Phish Alert in the top right of your Outlook toolbar. *Do not* > open attachments or click on links. > ------------------------------ > > > > Hi Nasrin > > I think I must have made a mistake in that we had the caregiver there for > 9am