--000000000000f67f3c062020d71c Content-Type: multipart/alternative; boundary="000000000000f67f3b062020d71b" --000000000000f67f3b062020d71b Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Morning Lito I think you were helping us with this but the revised invoice was never sent to VCH. Should I just set up a ticket again or is going thru you a quicker fix as again she needs it to get processed today or it will be delayed by another week Let me know as I have not sent in a ticket Sharon, Speirs General Manager Vancouver, BC Office: 778.279.3634 sspeirs@thekey.com TheKey.ca [image: TheKey] ---------- Forwarded message --------- From: Honardoost, Nasrin [VCH] Date: Tue, Aug 20, 2024 at 10:23=E2=80=AFAM Subject: FW: Invoices for July 29 - August 4, 2024 for Vancouver Coastal Health - [#902879] To: Sharon Speirs Hi Sharon, We have not received the revised below invoice yet. Thanks, Nasrin *From:* Honardoost, Nasrin [VCH] *On Behalf Of *NS CSIL Clerks *Sent:* Tuesday, August 13, 2024 3:13 PM *To:* Sharon Speirs *Subject:* RE: Invoices for July 29 - August 4, 2024 for Vancouver Coastal Health - [#902879] Hi Sharon, Yes, our record shows the shift was from 2-9 pm. I already processed the rest of invoices and sent out to AP for payment. I will process the revised invoices when I get them from your end with the next week batch I will receive. Best Regards, *Nasrin Honardoost* *Vancouver Coastal Health* Program Support /CSIL Clerks 132 W. Esplanade, 5th Floor North Vancouver, BC V7M 1A2 Tel: 604 983 6844 nscsilclerks@vch.ca *From:* Sharon Speirs *Sent:* Tuesday, August 13, 2024 2:57 PM *To:* Lito Delapena *Cc:* NS CSIL Clerks ; tt@thekey.com *Subject:* Re: Invoices for July 29 - August 4, 2024 for Vancouver Coastal Health - [#902879] *EXTERNAL SENDER.* Does this email look suspicious? Click on Report Message/Phish Alert in the top right of your Outlook toolbar. *Do not* open attachments or click on links. ------------------------------ Hi Nasrin I think I must have made a mistake in that we had the caregiver there for 9am but your right Chapo did write that email so I am trying to find out what time the client actually arrived. We will have to adjust the invoice to reflect the time the client arrived home which from what I can gather was 2pm is that correct from your end? Sharon *Sharon, Speirs* General Manager Vancouver, BC Office: 778.279.3634 sspeirs@thekey.com *TheKey.ca* [image: Image removed by sender. TheKey] On Tue, Aug 13, 2024 at 2:37=E2=80=AFPM Lito Delapena = wrote: Hi Nasrin, Thank you for bringing these two discrepancies to our attention, I have forwarded the inquiry over to Kristy and Stephanie for review Thanks, Lito Delapena Manager Customer Contact & Collections Center On Tue, 13 Aug at 5:28 PM , 158507 Vancouver Coastal Health wrote: *Also, for the below invoice ,there is a communication that the service to be started in the afternoon, on Aug 02. (the highlight)* *Davila #1654095, Alfredo* [image: Image