--000000000000dc033906202267aa Content-Type: multipart/alternative; boundary="000000000000dc033706202267a9" --000000000000dc033706202267a9 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you Lito I was on a call so I missed your call but really appreciate the follow up! Kind regards Sharon Sharon, Speirs General Manager Vancouver, BC Office: 778.279.3634 sspeirs@thekey.com TheKey.ca [image: TheKey] On Tue, Aug 20, 2024 at 12:10=E2=80=AFPM Lito Delapena wrote: > Hey Sharon, > > Happy to help here, We were awaiting Nasrin's confirmation of your email > via our open ticket and we never received a response, based on the email > thread below it looks like Nasrin's response was only to you on 8/13/2024 > so we did not know she had responded advising the shift should have been > from 2-9 pm. Ill get this email attached and over to the Billing team so > they can make the revision to the invoice > > > [image: image.png] > > [image: image.png] > Lito Delapena > > Manager Customer Contact & Collections Center > * Please note my email has changed: * > lito.delapena@thekey.com > > 619-722-8561 Ext. 190013 > TheKey.com > [image: TheKey] > > > On Tue, Aug 20, 2024 at 10:34=E2=80=AFAM Sharon Speirs wrote: > >> Morning Lito >> I think you were helping us with this but the revised invoice was never >> sent to VCH. Should I just set up a ticket again or is going thru you a >> quicker fix as again she needs it to get processed today or it will be >> delayed by another week >> Let me know as I have not sent in a ticket >> >> Sharon, Speirs >> >> General Manager >> >> Vancouver, BC >> >> Office: 778.279.3634 >> >> sspeirs@thekey.com >> >> TheKey.ca >> >> [image: TheKey] >> >> >> >> >> >> >> >> ---------- Forwarded message --------- >> From: Honardoost, Nasrin [VCH] >> Date: Tue, Aug 20, 2024 at 10:23=E2=80=AFAM >> Subject: FW: Invoices for July 29 - August 4, 2024 for Vancouver Coastal >> Health - [#902879] >> To: Sharon Speirs >> >> >> Hi Sharon, >> >> We have not received the revised below invoice yet. >> >> Thanks, >> >> Nasrin >> >> >> >> *From:* Honardoost, Nasrin [VCH] *On Behalf Of *NS CSIL Clerks >> *Sent:* Tuesday, August 13, 2024 3:13 PM >> *To:* Sharon Speirs >> *Subject:* RE: Invoices for July 29 - August 4, 2024 for Vancouver >> Coastal Health - [#902879] >> >> >> >> Hi Sharon, >> >> >> >> Yes, our record shows the shift was from 2-9 pm. >> >> >> >> I already processed the rest of invoices and sent out to AP for payment= . >> I will process the revised invoices when I get them from your end with t= he >> next week batch I will receive. >> >> >> >> Best Regards, >> >> >> >> *Nasrin Honardoost* >> >> *Vancouver Coastal Health* >> >> Program Support /CSIL Clerks >> >> 132 W. Esplanade, 5th Floor >> >> North Vancouver, BC V7M 1A2 >> >> Tel: 604 983 6844 >> >> nscsilclerks@vch.ca >> >> >> >> >> >> *From:* Sharon Speirs >> *Sent:* Tuesday, August 13, 2024 2:57 PM >> *To:* Lito Delapena >> *Cc:* NS CSIL Clerks ; tt@the