Re: Detractor Alert: Ann Pangman - Ref#46425467 | 601437

From
Cheryl Cartwright <ccartwright@thekey.com>
To
Keri Thrush <kthrush@thekey.com>
CC
Toronto <clientservice@thekey.com>, Toronto <aruffin@thekey.com>, Timothy Thomas <tt@thekey.com>, Angie Markwell <angie.markwell@thekey.com>
Date
Fri, 14 Oct 2022 16:59:22 -0400
Folder
INBOX
--00000000000031bb8a05eb04e744 Content-Type: text/plain; charset="UTF-8" Holly did ask for the survey to be resent and that we are absolutely amazing. She thought it was for a nurses holiness she had called. Please resend if possible. On Fri., Oct. 14, 2022, 5:38 p.m. Keri Thrush, wrote: > Hi, Cheryl! > > Passing along the detractor below to initiate the pre-planning process of > including stakeholders here. We will go ahead and send the first touchpoint > via email to Holly Withrow (indicated as POC in ClearCare). > > Have a wonderful weekend! > > Thank you, > > On Thu, Oct 13, 2022 at 5:52 PM Medallia wrote: > >> Client Name: Ann Pangman - Ref#46425467 >> >> CC ID: 601437 >> >> Primary Contact: Holly Withrow >> >> PC Contact Info: mhwithrow@gmail.com / +6048022728 >> >> Survey Delivery: Email >> >> >> Division: Canada Business Unit: Toronto Tenure: More Than 52 Weeks Actual >> Customer Segment: Elephant Stated Customer Segment: Survey: Relationship 2 >> Main Score: 0 Comments: Wait time too long. Never spoke with a nurse. >> Please click here to see the full survey response and learn more about the >> client: https://hca.medallia.com/hca/respInvForm.do?surveyid=150387 >> > --00000000000031bb8a05eb04e744 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Holly did ask for the survey to be resent and that we are= absolutely amazing. She thought it was for a nurses holiness she had calle= d. Please resend if possible.=C2=A0 On Fri., Oct. 14, 2022, 5:38 p.m. Keri T= hrush, &lt; kthrush@thekey.com &gt;= wrote: Hi, Cheryl= ! Passing along the detractor below to initiate the pre-= planning process of including stakeholders here. We will go ahead and send = the first touchpoint via email to Holly Withrow (indicated as POC in ClearC= are). Have a wonderful=C2=A0weekend! Thank you, On Thu, Oct 13, 2022 at 5:52 PM Medallia &lt;= noreply@app.medallia.com &gt; wrote: Client Name: Ann Pangman - Ref#46425467 CC ID: 601437 Primary Contact: Holly Withrow PC Contact In= fo: mhwithrow@gmail.com / +6048022728 Survey Delivery: Email Division: Canada Business Unit: Toronto Tenure: More Than = 52 Weeks Actual Customer Segment: Elephant Stated Customer Segment: Surv= ey: Relationship 2 Main Score: 0 Comments: Wait time too long. Never spoke = with a nurse. Please click here to see the full survey response and learn = more about the client: https://hca.meda= llia.com/hca/respInvForm.do?surveyid=3D150387 --00000000000031bb8a05eb04e744--

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