--00000000000098c5fe05fa2daa2e Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable @Vincenzo Nesparoli Were these invoices charged before? If so we cannot adjust the invoice , we would need to provide a credit memo. thanks On Tue, Apr 25, 2023 at 2:50=E2=80=AFPM Vincenzo Nesparoli wrote: > All invoices where a credit card fee of 2% was charged have been > corrected. The corrected invoices were sent. > > On Tue, Apr 25, 2023 at 11:22=E2=80=AFAM Ali Malik = wrote: > >> Thank you Joey, >> >> Initially we did not have clients on creditcard. Maybe only 1. >> >> Now we have quite a few. >> >> @Vincenzo Nesparoli Please make >> necessary corrections and do no charge creditcard fee going forward. >> >> >> >> On Tue, Apr 25, 2023 at 2:14=E2=80=AFPM Joey Taylor >> wrote: >> >>> Hi Ali, >>> >>> An email was sent on March 13th (I can forward it if needed) advising >>> the following: >>> >>> "Good Afternoon, >>> This is to advise that in Quebec, we are no longer allowed to charge a >>> credit card fee (normally 2%) to clients who pay by credit card. Please >>> note this is just for Quebec, the rest of Canada will operate as we use= d to. >>> Let me know if you have any questions,". >>> >>> Thank you, >>> >>> On Tue, Apr 25, 2023 at 2:12=E2=80=AFPM Vincenzo Nesparoli >> vincenzo.nesparoli@thekey.com> wrote: >>> >>>> Where do we stand on this? Do we charge the credit card fee on not, >>>> >>>> On Tue, Apr 25, 2023 at 11:09=E2=80=AFAM Ali Malik >>>> wrote: >>>> >>>>> Hi Joey, >>>>> >>>>> Thank you for this. >>>>> >>>>> @Timothy Thomas We have always charged clients 2% fee >>>>> for creditcard in Quebec. >>>>> >>>>> Are we changing this now? >>>>> >>>>> We have recently been getting many creditcard clients onboarding. I >>>>> think we might have like 5 now. >>>>> >>>>> thank you, >>>>> >>>>> On Tue, Apr 25, 2023 at 2:00=E2=80=AFPM Joey Taylor >>>>> wrote: >>>>> >>>>>> Hey Ali, >>>>>> >>>>>> Just a reminder it is illegal to charge clients credit card fees in >>>>>> Quebec so any client paying credit card should not be absorbing fees= . >>>>>> >>>>>> Thanks, >>>>>> >>>>>> On Tue, Apr 25, 2023 at 1:57=E2=80=AFPM Maria Licoudis >>>>>> wrote: >>>>>> >>>>>>> Hello Ali, >>>>>>> >>>>>>> I was just speaking with daughter, Suzanne, apparently she has been >>>>>>> charged credit card fees, can you please resend the invoice without= the >>>>>>> fees. Thank you. >>>>>>> >>>>>>> Best, >>>>>>> Maria >>>>>>> >>>>>>> >>>>>>> *Maria Licoudis RN* >>>>>>> >>>>>>> *Client Success Manager* >>>>>>> >>>>>>> 514-907-5065 >>>>>>> >>>>>>> TheKey.ca >>>>>>> >>>>>>> [image: TheKey] >>>>>>> >>>>>>> >>>>>> >>>>>> -- >>>>>> >>>>>> Joey Taylor >>>>>> >>>>>> *Regional Care Solutions Manager* >>>>>> >>>>>> 514-907-5065 >>>>>> >>>>>> TheKey.ca >>>>>> >>>>>> [image: TheKey] >>>>>> >>>>> >>>>> >>>>> -- >>>>> *Ali Malik* >>>>> Manager - Financial Operations >>>>> >>>>> >>> >>> -- >>> >>> Joey Taylor >>> >>> *Regional Care Solutions Manager* >>> >>> 514-907-5065 >>> >>