--000000000000ffce4405fa2d981e Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable All invoices where a credit card fee of 2% was charged have been corrected. The corrected invoices were sent. On Tue, Apr 25, 2023 at 11:22=E2=80=AFAM Ali Malik w= rote: > Thank you Joey, > > Initially we did not have clients on creditcard. Maybe only 1. > > Now we have quite a few. > > @Vincenzo Nesparoli Please make > necessary corrections and do no charge creditcard fee going forward. > > > > On Tue, Apr 25, 2023 at 2:14=E2=80=AFPM Joey Taylor > wrote: > >> Hi Ali, >> >> An email was sent on March 13th (I can forward it if needed) advising th= e >> following: >> >> "Good Afternoon, >> This is to advise that in Quebec, we are no longer allowed to charge a >> credit card fee (normally 2%) to clients who pay by credit card. Please >> note this is just for Quebec, the rest of Canada will operate as we used= to. >> Let me know if you have any questions,". >> >> Thank you, >> >> On Tue, Apr 25, 2023 at 2:12=E2=80=AFPM Vincenzo Nesparoli > vincenzo.nesparoli@thekey.com> wrote: >> >>> Where do we stand on this? Do we charge the credit card fee on not, >>> >>> On Tue, Apr 25, 2023 at 11:09=E2=80=AFAM Ali Malik wrote: >>> >>>> Hi Joey, >>>> >>>> Thank you for this. >>>> >>>> @Timothy Thomas We have always charged clients 2% fee >>>> for creditcard in Quebec. >>>> >>>> Are we changing this now? >>>> >>>> We have recently been getting many creditcard clients onboarding. I >>>> think we might have like 5 now. >>>> >>>> thank you, >>>> >>>> On Tue, Apr 25, 2023 at 2:00=E2=80=AFPM Joey Taylor >>>> wrote: >>>> >>>>> Hey Ali, >>>>> >>>>> Just a reminder it is illegal to charge clients credit card fees in >>>>> Quebec so any client paying credit card should not be absorbing fees. >>>>> >>>>> Thanks, >>>>> >>>>> On Tue, Apr 25, 2023 at 1:57=E2=80=AFPM Maria Licoudis >>>>> wrote: >>>>> >>>>>> Hello Ali, >>>>>> >>>>>> I was just speaking with daughter, Suzanne, apparently she has been >>>>>> charged credit card fees, can you please resend the invoice without = the >>>>>> fees. Thank you. >>>>>> >>>>>> Best, >>>>>> Maria >>>>>> >>>>>> >>>>>> *Maria Licoudis RN* >>>>>> >>>>>> *Client Success Manager* >>>>>> >>>>>> 514-907-5065 >>>>>> >>>>>> TheKey.ca >>>>>> >>>>>> [image: TheKey] >>>>>> >>>>>> >>>>> >>>>> -- >>>>> >>>>> Joey Taylor >>>>> >>>>> *Regional Care Solutions Manager* >>>>> >>>>> 514-907-5065 >>>>> >>>>> TheKey.ca >>>>> >>>>> [image: TheKey] >>>>> >>>> >>>> >>>> -- >>>> *Ali Malik* >>>> Manager - Financial Operations >>>> >>>> >> >> -- >> >> Joey Taylor >> >> *Regional Care Solutions Manager* >> >> 514-907-5065 >> >> TheKey.ca >> >> [image: TheKey] >> > > > -- > *Ali Malik* > Manager - Financial Operations > > --000000000000ffce4405fa2d981e Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable All invoices where a credit card fee of 2% was charged hav= e been corrected. The corrected invoices were sent. On Tue,