--00000000000000334805fa2dd189 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable No! On Tue, Apr 25, 2023 at 11:55=E2=80=AFAM Ali Malik w= rote: > @Vincenzo Nesparoli Were these invoices > charged before? If so we cannot adjust the invoice , we would need to > provide a credit memo. > > thanks > > On Tue, Apr 25, 2023 at 2:50=E2=80=AFPM Vincenzo Nesparoli vincenzo.nesparoli@thekey.com> wrote: > >> All invoices where a credit card fee of 2% was charged have been >> corrected. The corrected invoices were sent. >> >> On Tue, Apr 25, 2023 at 11:22=E2=80=AFAM Ali Malik wrote: >> >>> Thank you Joey, >>> >>> Initially we did not have clients on creditcard. Maybe only 1. >>> >>> Now we have quite a few. >>> >>> @Vincenzo Nesparoli Please make >>> necessary corrections and do no charge creditcard fee going forward. >>> >>> >>> >>> On Tue, Apr 25, 2023 at 2:14=E2=80=AFPM Joey Taylor >>> wrote: >>> >>>> Hi Ali, >>>> >>>> An email was sent on March 13th (I can forward it if needed) advising >>>> the following: >>>> >>>> "Good Afternoon, >>>> This is to advise that in Quebec, we are no longer allowed to charge a >>>> credit card fee (normally 2%) to clients who pay by credit card. >>>> Please note this is just for Quebec, the rest of Canada will operate a= s we >>>> used to. >>>> Let me know if you have any questions,". >>>> >>>> Thank you, >>>> >>>> On Tue, Apr 25, 2023 at 2:12=E2=80=AFPM Vincenzo Nesparoli >>> vincenzo.nesparoli@thekey.com> wrote: >>>> >>>>> Where do we stand on this? Do we charge the credit card fee on not, >>>>> >>>>> On Tue, Apr 25, 2023 at 11:09=E2=80=AFAM Ali Malik >>>>> wrote: >>>>> >>>>>> Hi Joey, >>>>>> >>>>>> Thank you for this. >>>>>> >>>>>> @Timothy Thomas We have always charged clients 2% >>>>>> fee for creditcard in Quebec. >>>>>> >>>>>> Are we changing this now? >>>>>> >>>>>> We have recently been getting many creditcard clients onboarding. I >>>>>> think we might have like 5 now. >>>>>> >>>>>> thank you, >>>>>> >>>>>> On Tue, Apr 25, 2023 at 2:00=E2=80=AFPM Joey Taylor >>>>>> wrote: >>>>>> >>>>>>> Hey Ali, >>>>>>> >>>>>>> Just a reminder it is illegal to charge clients credit card fees in >>>>>>> Quebec so any client paying credit card should not be absorbing fee= s. >>>>>>> >>>>>>> Thanks, >>>>>>> >>>>>>> On Tue, Apr 25, 2023 at 1:57=E2=80=AFPM Maria Licoudis >>>>>>> wrote: >>>>>>> >>>>>>>> Hello Ali, >>>>>>>> >>>>>>>> I was just speaking with daughter, Suzanne, apparently she has bee= n >>>>>>>> charged credit card fees, can you please resend the invoice withou= t the >>>>>>>> fees. Thank you. >>>>>>>> >>>>>>>> Best, >>>>>>>> Maria >>>>>>>> >>>>>>>> >>>>>>>> *Maria Licoudis RN* >>>>>>>> >>>>>>>> *Client Success Manager* >>>>>>>> >>>>>>>> 514-907-5065 >>>>>>>> >>>>>>>> TheKey.ca >>>>>>>> >>>>>>>> [image: TheKey] >>>>>>>> >>>>>>>> >>>>>>> >>>>>>> -- >>>>>>> >>>>>>> Joey Taylor >>>>>>> >>>>>>> *Regional Care Solutions Manager* >>>>>>> >>>>>>> 514-907-5065 >>>>>>> >>>>>>> TheKey.ca >>>>>>> >>