--00000000000065339006365d7be1 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Carolyn, Thank you for reaching out. Before I can recommend next steps: Can you tell me what exactly the aggression looks like in these incidents? (tone of voice, threats, physical violence, etc). What specific allegations did they make? Are the details of these incidents well documented in the caregivers clearcare file? Thank you, Kathryn On Fri, May 30, 2025 at 12:47=E2=80=AFPM Carolyn Daoust wrote: > No. > > *Carolyn Daoust* > > Gestionnaire des Ressources Humaines/Employee Care Manager > Ressources Humaines/Human Resources > > 514-907-5065 > > TheKey.ca > > [image: TheKey] > > > > On Fri, May 30, 2025 at 12:47=E2=80=AFPM Timothy Thomas w= rote: > >> Was hr and Kathryn looped in on the original termination? >> >> On Fri, May 30, 2025 at 12:43=E2=80=AFPM Carolyn Daoust > carolyn.daoust@thekey.com> wrote: >> >>> Hi Everyone. >>> >>> We have had many issues with Monika Josza. She has always bothered us >>> with wanting more money etc...we increased her to keep her on the case = that >>> she was on. >>> When requesting a higher salary, she called the office and spoke to >>> myself as well as others, with her male cousin on the line as well. He = is >>> very aggressive and takes over the conversation when Monika is more tha= n >>> capable of communicating with us. >>> She blamed us for losing her apartment because she does not make enough >>> money. She did call off quite a bit and had she not, she would have bee= n >>> making overtime hours. >>> The week of May 12th, the client decided to reduce the hours since he >>> was always letting her go early (she was always paid the full shift). S= he >>> was upset and came to the office on May 14th with her male cousin. Niki= ta >>> and I were at the office and we felt very uncomfortable due to their >>> aggressiveness. She demanded a new contract, which does not exist...I d= id >>> send her the original one from when she was hired. They were very accus= ing >>> and rude, saying they know the law and that the lawyers would be contac= ting >>> us etc... I drove Nikita home that day as we felt unsafe. We have since >>> been very careful at the office and keeping the office locked at all ti= mes. >>> After this encounter, we terminated her employment. This was done by >>> phone with Nikita and I and Monika and her cousin recorded our >>> conversation. They were very aggressive and rude. She received her last= pay >>> today and is asking where her 2 weeks indemnity is? She is calling the >>> office non-stop and always has her cousin on the line. She told Mina th= at >>> they have opened a file with Normes du Travail which I do not 100% beli= eve. >>> >>> What would be the next steps here? Should we be calling the police? >>> Getting a restraining order? Anyone in the office is on guard in case t= hey >>> show up. >>> >>> Please advise. >>> Thank you. >>> >>> *Carolyn Daoust* >>> >>> Gestionn