--00000000000089a8600602f98342 Content-Type: multipart/alternative; boundary="00000000000089a85f0602f98341" --00000000000089a85f0602f98341 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Sumira, I am not able to change that to 17th July for some reason I cannot change it or delete it. It says "it's Finalized", the shift is 10 hrs (it's an overnight anything after 1200 midnight goes to next day). -- Meera Ladani Caregiver Recruiter Office 5199542111 TheKey.ca [image: TheKey] On Tue, Aug 15, 2023 at 1:23=E2=80=AFPM Sumira Suthesan wrote: > Hi Meera, > > Our invoice has to match their report. > Are we able to change the July 18th booking to July 17th in clearcare. > The duration of July 17th booking in the report is 10 hours. > In addition, is there a July 19th booking (6.5 hours)? It's not on their > report, but it is in clearcare. > > Also, can you please confirm the hours, the report states 59.5 hours and > clearcare shows 52 hours for the period of July 17th-29th. > > Thanks, > Sumira > > > On Tue, Aug 15, 2023 at 9:52=E2=80=AFAM Meera Ladani > wrote: > >> Thank you for the clarification. >> >> -- >> >> Meera Ladani >> >> Caregiver Recruiter >> >> >> Office 5199542111 >> >> TheKey.ca >> >> [image: TheKey] >> >> >> >> >> On Tue, Aug 15, 2023 at 12:07=E2=80=AFPM Timothy Thomas = wrote: >> >>> Our rate is $40 but bookjane takes a 15% commission on the service. >>> >>> Perhaps it's best we update the clearcare rate to $34, but that's why w= e >>> have a discrepancy. >>> >>> On Tue, Aug 15, 2023 at 11:54=E2=80=AFAM Meera Ladani >>> wrote: >>> >>>> Hi Sumira, >>>> >>>> For rates I am copying @Timothy Thomas and @Cheryl >>>> Cartwright here, in clearcare it says $40/hr >>>> for Bookjane shifts I am not sure if that needs to be changed. For hou= rs I >>>> just added what it was showing on the Bookjane to me. I am not able to= see >>>> any shifts past 27th July to confirm. The report attached below matche= s all >>>> the dates and hours except the 17th July where I have added the shift = for >>>> 18th which actually happened on 17th July. I don't see anything for th= e >>>> 31st July but our PSWs worked on that day as well. Other than that all= is >>>> fine in terms of hours. >>>> >>>> Thank you >>>> >>>> -- >>>> >>>> Meera Ladani >>>> >>>> Caregiver Recruiter >>>> >>>> >>>> Office 5199542111 >>>> >>>> TheKey.ca >>>> >>>> [image: TheKey] >>>> >>>> >>>> >>>> >>>> On Tue, Aug 15, 2023 at 11:29=E2=80=AFAM Sumira Suthesan >>> sumira.suthesan@thekey.com> wrote: >>>> >>>>> Hi Meera, >>>>> >>>>> BooksJane sent the report for the end of July. The rate and hours in >>>>> clearcare are different to the report they sent me. >>>>> >>>>> Should I change the rate and hours to match what they sent in the >>>>> report? >>>>> >>>>> Also, there is a cancellation fee in the report that is not included >>>>> in clearcare. >>>>> >>>>> [image: image.png] >>>>> >>>>> Thanks, >>>>> Sumira >>>>> >>>>> >>> >>> -- >>> Tim Thomas >>> Head of