--00000000000072c5a205e2820e12 Content-Type: text/plain; charset="UTF-8" Hey Chuck, In order for you to receive the voicemail as well, I would need to add you to the group to get the inbound calls for that option. On Tue, Jun 28, 2022 at 9:26 AM Chuck Terlesky wrote: > Hi Keith, > > For option #1 - If there is a voice mail - can you also send this to me > through email? > > I hope it all works out. > > Chuck > > On Tue, Jun 28, 2022 at 7:24 AM Keith Moore wrote: > >> The new day time call flow is in place for Calgary and Winnipeg. >> >> Calgary/Winnipeg Option 1 (CAN Inquiry)- Dennis Fancy (3 rings) then >> Shawntel (3 rings) - Voicemail Calgary/WInnipeg Option 2 (CAN Existing >> Clients)- 30 seconds all users Shawntel Shousa Chandani Jamie Luna Chuck >> Dennis Fancy Brian Boxall Voicemail Calgary/Winnipeg Option 3 (CAN >> Caregivers)- Calgary or Winnipeg sub IVR Chandani - Calgary Brian - >> Winnepeg Opt 9 - Repeat >> >> On Mon, Jun 27, 2022 at 3:49 PM Chuck Terlesky > cterlesky@homecareassistance.com> wrote: >> >>> Great, thanks for the update. >>> >>> On Mon, Jun 27, 2022 at 1:48 PM Keith Moore wrote: >>> >>>> Thank you Chuck, >>>> This will all be in place for Calgary and Winnipeg for the start of >>>> business tomorrow. >>>> >>>> >>>> On Mon, Jun 27, 2022 at 3:41 PM Chuck Terlesky >>> cterlesky@homecareassistance.com> wrote: >>>> >>>>> Hi Keith, >>>>> >>>>> Please see attached voice recording for option #3. >>>>> >>>>> Chuck >>>>> >>>>> On Mon, Jun 27, 2022 at 12:36 PM Chuck Terlesky >>>> cterlesky@homecareassistance.com> wrote: >>>>> >>>>>> Hi Keith, >>>>>> >>>>>> I'll have something for you by end of the day. >>>>>> >>>>>> Thanks, >>>>>> Chuck >>>>>> >>>>>> On Mon, Jun 27, 2022 at 12:03 PM Keith Moore >>>>>> wrote: >>>>>> >>>>>>> Hey Chuck, >>>>>>> >>>>>>> I'll need an approved script or recording to put in place for >>>>>>> Caregiver calls to Option 3 for the change going live tomorrow. >>>>>>> >>>>>>> We discussed offering an option for callers to go to either Calgary >>>>>>> (Chandani) or Winnipeg (Brian) >>>>>>> >>>>>>> On Fri, Jun 17, 2022 at 12:05 PM Keith Moore >>>>>>> wrote: >>>>>>> >>>>>>>> Winnipeg has been updated to route directly to 888-333-6609 after >>>>>>>> hours. >>>>>>>> >>>>>>>> On Wed, Jun 15, 2022 at 4:26 PM Timothy Thomas >>>>>>>> wrote: >>>>>>>> >>>>>>>>> Great, thank you both! >>>>>>>>> >>>>>>>>> >>>>>>>>> On Wed, Jun 15, 2022 at 1:44 PM Keith Moore >>>>>>>>> wrote: >>>>>>>>> >>>>>>>>>> That's great, I'll put that in place for unanswered calls to >>>>>>>>>> Option 3. >>>>>>>>>> >>>>>>>>>> On Wed, Jun 15, 2022 at 1:41 PM Chuck Terlesky >>>>>>>>> cterlesky@homecareassistance.com> wrote: >>>>>>>>>> >>>>>>>>>>> Hi Keith, >>>>>>>>>>> >>>>>>>>>>> I also found this recording - thoughts? >>>>>>>>>>> >>>>>>>>>>> Chuck >>>>>>>>>>> >>>>>>>>>>> On Wed, Jun 15, 2022 at 11:25 AM Keith Moore >>>>>>>>>>> wrote: >>>>>>>>>>> >>>>>>>>>>>> Hey Chuck and Timothy, >>>>>>>>>>>> >>>>>>>>>>>> I've attached the trimmed down auto attendant gr