Re: FW: Invoices for July 29 - August 4, 2024 for Vancouver Coastal Health - [#902879]

Hey Sharon,

Happy to help here, We were awaiting Nasrin's confirmation of your email
via our open ticket and we never received a response, based on the email
thread below it looks like Nasrin's response was only to you on 8/13/2024
so we did not know she had responded advising the shift should have been
from 2-9 pm. Ill get this email attached and over to the Billing team so
they can make the revision to the invoice


[image: image.png]

[image: image.png]
Lito Delapena

Manager Customer Contact & Collections Center
* Please note my email has changed: *
lito.delapena@thekey.com
<https://brand.thekey.com/esg/lito.delapena@thekey.com>
619-722-8561 Ext. 190013
TheKey.com <https://www.thekey.com/>
[image: TheKey] <https://homecareassistance.com/>


On Tue, Aug 20, 2024 at 10:34 AM Sharon Speirs <sspeirs@thekey.com> wrote:

> Morning Lito
> I think you were helping us with this but the revised invoice was never
> sent to VCH. Should I just set up a ticket again or is going thru you a
> quicker fix as again she needs it to get processed today or it will be
> delayed by another week
> Let me know as I have not sent in a ticket
>
> Sharon, Speirs
>
> General Manager
>
> Vancouver, BC
>
> Office: 778.279.3634
>
> sspeirs@thekey.com
>
> TheKey.ca   <https://thekey.ca/>
>
> [image: TheKey]
>
>
>
>
>
>
>
> ---------- Forwarded message ---------
> From: Honardoost, Nasrin [VCH] <nasrin.honardoost@vch.ca>
> Date: Tue, Aug 20, 2024 at 10:23 AM
> Subject: FW: Invoices for July 29 - August 4, 2024 for Vancouver Coastal
> Health - [#902879]
> To: Sharon Speirs <sspeirs@thekey.com>
>
>
> Hi Sharon,
>
> We have not received the revised below invoice yet.
>
> Thanks,
>
> Nasrin
>
>
>
> *From:* Honardoost, Nasrin [VCH] *On Behalf Of *NS CSIL Clerks
> *Sent:* Tuesday, August 13, 2024 3:13 PM
> *To:* Sharon Speirs <sspeirs@thekey.com>
> *Subject:* RE: Invoices for July 29 - August 4, 2024 for Vancouver
> Coastal Health - [#902879]
>
>
>
> Hi Sharon,
>
>
>
> Yes, our record shows the shift was from 2-9 pm.
>
>
>
> I already processed the rest of  invoices and sent out to AP for payment.
> I will process the revised invoices when I get them from your end with the
> next week batch I will receive.
>
>
>
> Best Regards,
>
>
>
> *Nasrin Honardoost*
>
> *Vancouver Coastal Health*
>
> Program Support /CSIL Clerks
>
> 132 W. Esplanade, 5th Floor
>
> North Vancouver, BC  V7M 1A2
>
> Tel: 604 983 6844
>
> nscsilclerks@vch.ca
>
>
>
>
>
> *From:* Sharon Speirs <sspeirs@thekey.com>
> *Sent:* Tuesday, August 13, 2024 2:57 PM
> *To:* Lito Delapena <billing@thekey.com>
> *Cc:* NS CSIL Clerks <NSCSILClerks@vch.ca>; tt@thekey.com
> *Subject:* Re: Invoices for July 29 - August 4, 2024 for Vancouver
> Coastal Health - [#902879]
>
>
>
> *EXTERNAL SENDER.* Does this email look suspicious? Click on Report
> Message/Phish Alert in the top right of your Outlook toolbar. *Do not*
> open attachments or click on links.
> ------------------------------
>
>
>
> Hi Nasrin
>
> I think I must have made a mistake in that we had the caregiver there for
> 9am but your right Chapo did write that email so I am trying to find out
> what time the client actually arrived.
>
> We will have to adjust the invoice to reflect the time the client arrived
> home which from what I can gather was 2pm is that correct from your end?
>
> Sharon
>
>
>
> *Sharon, Speirs*
>
>
>
> General Manager
>
> Vancouver, BC
>
> Office: 778.279.3634
>
> sspeirs@thekey.com
>
>
>
> *TheKey.ca*   <https://thekey.ca/>
>
>
>
> [image: Image removed by sender. TheKey]
>
>
>
>
>
>
>
>
>
>
>
>
>
> On Tue, Aug 13, 2024 at 2:37 PM Lito Delapena <billing@thekey.com> wrote:
>
> Hi Nasrin,
>
>
> Thank you for bringing these two discrepancies to our attention, I have
> forwarded the inquiry over to Kristy and Stephanie for review
>
>
>
>
>
> Thanks,
>
>
>
> Lito Delapena
>
> Manager Customer Contact & Collections Center
>
>
>
>
>
> On Tue, 13 Aug at 5:28 PM , 158507 Vancouver Coastal Health <
> nscsilclerks@vch.ca> wrote:
>
>
>
> *Also, for the below invoice ,there is a communication that the service to
> be  started in the afternoon, on Aug 02. (the highlight)*
>
>
>
>
>
>
>
>
>
> *Davila #1654095, Alfredo*
>
> [image: Image removed by sender.]
>
>
>
> *In the dated notes on July 31st Chapo asked them to start Aug 2 in the
> afternoon*
>
> *Hi Sharon,*
>
> *The hospital would like to start August 2nd in the afternoon. I am
> waiting for updated HSO and I will forward it once received. *
>
> *Thank you,*
>
>
>
> *Chapo Chisuzi*
>
> *Scheduler*
>
> *North Shore Home Support *
>
> *Phone: 604- 983-6700/ Fax: 604-983-6707*
>
>
>
>
>
> From: Lito Delapena <billing@thekey.com>
> *Sent:* Tuesday, August 13, 2024 11:07 AM
> *To:* NS CSIL Clerks <NSCSILClerks@vch.ca>
> *Cc:* tt@thekey.com; sspeirs@thekey.com
> *Subject:* Re: Invoices for July 29 - August 4, 2024 for Vancouver
> Coastal Health - [#902879]
>
>
>
> *EXTERNAL SENDER.* Does this email look suspicious? Click on Report
> Message/Phish Alert in the top right of your Outlook toolbar. *Do not*
> open attachments or click on links.
> ------------------------------
>
>
>
> Hi Nasrin,
>
>
>
> Apologies for the delay, please see attached VCH invoices for
> 7/29/2024-8/4/2024. Please let us know if you need any additional
> documentation.
>
>
>
> Thanks,
>
>
>
> Lito Delapena
>
> Manager Customer Contact & Collections Center
>
>
>
>
>
> 902879:611100
>
>