This is a multipart message in MIME format. ------=_NextPart_000_051B_01D86F9D.C2312960 Content-Type: multipart/alternative; boundary="----=_NextPart_001_051C_01D86F9D.C2315070" ------=_NextPart_001_051C_01D86F9D.C2315070 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Angie =20 The one for NVA it was related to CG pay, however it was anonymous.=20 =20 Kimberly Kranwinkel Regional Director of Operations =09 Please note my email has changed: kimberly.kranwinkel@TheKey.com (301) 767-6622 =09 TheKey.com =20 =20 =20 From: Angie Markwell =20 Sent: Tuesday, May 24, 2022 6:28 PM To: Kim Kranwinkel ; Cathy Goffredo = ; Timothy Thomas Subject: Fwd: Weekly Caregiver Exceptions Report =20 Hoping you might give me some insight to the concerns that are red or = yellow.=20 ---------- Forwarded message --------- From: Medallia Feedback > Date: Tue, May 24, 2022 at 3:00 PM Subject: Weekly Caregiver Exceptions Report To: > =20 Based on feedback, client and caregiver feedback is separated into 2 = separate reports. This caregiver exception report includes all detractor = responses organized by division. =20 Share individual responses by sending the response page URL. =20 Email ahodges@thekey.com with any issues or = questions. = View My Dashboard=20 =20 Division Business Unit Field Responsedate Link to Response Main Score Canada=20 Toronto=20 5/18/22 7:37 AM=20 Go to Response = =20 2=20 Reason for CG NPS Score=20 Lack of consistency in the office .their is always a change new # never = sure who to contact ,never get a respond back asap.when u need the hours = or place u need u don't get it.they give u diffrent hours then u wanted = and farther places u can't take .wanting an 8 hour shift a day and = getting less=20 Canada=20 Toronto=20 5/23/22 1:07 PM=20 Go to Response = =20 1=20 =09 Reason for CG NPS Score=20 No enough shifts.=20 Canada=20 Toronto=20 5/23/22 8:43 AM=20 Go to Response = =20 6=20 =09 Reason for CG NPS Score=20 Lack of benefits.=20 Canada=20 Toronto=20 5/19/22 7:10 AM=20 Go to Response = =20 6=20 =09 Canada=20 Toronto=20 5/20/22 8:24 AM=20 Go to Response = =20 6=20 =09 Reason for CG NPS Score=20 Low income.=20 Central=20 Nebraska=20 5/20/22 6:48 PM=20 Go to Response = =20 2=20 =09 Reason for CG NPS Score=20 Not properly trained for clients. Not having a regular schedule=20 Central=20 San Antonio=20 5/21/22 8:04 AM=20 Go to Response = =20 5=20 =09 Reason for CG NPS Score=20 Maybe you have an easier time if you=E2=80=99re Hispanic. I=E2=80=99m = going to the FBI and report the malicious derailing. My crime is = I=E2=80=99m born white. My boss, GOD love her really , there=E2=80=99s a = seat in heaven for her working so diligently trying to keep her office = functioning properly and trying her best to provide lucrative = scheduling. What=E2=80=99s going on is far beyond her realm of = capability. I trust she=E2=80=99ll be like me and always aim for = excellence. I=E2=80=99m fighting to overcome hardships and the ang