--0000000000000313a7063909b050 Content-Type: multipart/alternative; boundary="0000000000000313a6063909b04f" --0000000000000313a6063909b04f Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable HI Sharon, Thank you for looping me into this inquiry, looping in our onboarding manager Jeannie into the thread. i reviewed the inquiry sent over and identified that Nasrin received notifications for the two clients below: - 162929 Amy Suzuki - 163769 Frederick Bolas #1765334 In review of clear care I noticed that both of their authorizations are closed which caused invoicing to be directed to the clients vs the Vancouver Coastal health parent payer. we can partner with our finance onboarding team to have these authorizations created and the invoices moved over to the parent payer account. If authorizations for clients are required, requests can be sent to clientservice@thekey.com and Jeannie's team will work through those requests. Please let me know if you have any questions or concerns Thank you, Lito Delapena Customer Contact and Collections Manager | TheKey Mobile: 619-722-8561 On Wed, Jul 2, 2025 at 1:20=E2=80=AFPM Sharon Speirs w= rote: > Hi Lito > I am not sure whom to direct this to but it is causing them some > frustration as they cannot get these for every client simply due to volum= e > and they pay the invoices in batches. > Can you help to stop these kinds of emails from going out to any of the > VCH clients? Is it something that can be turned off? > Sharon > > Sharon, Speirs > > General Manager > > Vancouver, BC > > Office: 778.279.3634 > > sspeirs@thekey.com > > TheKey.ca > > [image: TheKey] > > > > > > > > ---------- Forwarded message --------- > From: NS CSIL Clerks > Date: Wed, Jul 2, 2025 at 1:10=E2=80=AFPM > Subject: FW: Invoice #1078029 from TheKey > To: Sharon Speirs > Cc: Sophia Jantz > > > *Hi Sharon,* > > > > *It has been a while that we receive this type of emails, I was wonderin= g > who we should contact to stop sending those to us as it fills our inbox a= nd > putting them as spam or block them didn=E2=80=99t work to stop them.* > > > > *Regards,* > > *Nasrin* > > > > *From:* TheKey > *Sent:* Wednesday, July 02, 2025 12:57 PM > *To:* NS CSIL Clerks > *Subject:* Invoice #1078029 from TheKey > > > > *EXTERNAL SENDER.* Does this email look suspicious? Click on Report > Message/Phish Alert in the top right of your Outlook toolbar or forward t= o > spam@phsa.ca and * Do not* open attachments or click on links. > ------------------------------ > > > > [image: Image removed by sender.] > > > > Dear Valued Client, > > We just issued you Invoice #1078029 > > to Amy Suzuki (162929) with balance $1,260.00. > > Click "View Invoices" below to review your itemized invoice or scroll to > the bottom of this email to review the PDF attached for your convenience. > > Click here > > to pay. > > > For questions or concerns regarding your invoice or payment, please > contact: > > Billing@TheKey.com > > (866) 226-170