--000000000000e33e0e063909d921 Content-Type: multipart/alternative; boundary="000000000000e33e0d063909d920" --000000000000e33e0d063909d920 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thanks Lito Both those clients were with VCH and thus they were paying but now both those clients are private pay so the authorization was removed. We tried adding them into the sales force to create a new client linked to clear care but they are linked to the old account so we had to remove the authorization. They are both private pay now no parent company Sharon Sharon, Speirs General Manager Vancouver, BC Office: 778.279.3634 sspeirs@thekey.com TheKey.ca [image: TheKey] On Thu, Jul 3, 2025 at 10:27=E2=80=AFAM Lito Delapena wrote: > HI Sharon, > > Thank you for looping me into this inquiry, looping in our onboarding > manager Jeannie into the thread. > > i reviewed the inquiry sent over and identified that Nasrin received > notifications for the two clients below: > > - 162929 Amy Suzuki > - 163769 Frederick Bolas #1765334 > > In review of clear care I noticed that both of their authorizations are > closed which caused invoicing to be directed to the clients vs the > Vancouver Coastal health parent payer. we can partner with our finance > onboarding team to have these authorizations created and the invoices mov= ed > over to the parent payer account. > > If authorizations for clients are required, requests can be sent to > clientservice@thekey.com and Jeannie's team will work through those > requests. > > Please let me know if you have any questions or concerns > > Thank you, > > Lito Delapena > > Customer Contact and Collections Manager | TheKey > > Mobile: 619-722-8561 > > > > > > On Wed, Jul 2, 2025 at 1:20=E2=80=AFPM Sharon Speirs = wrote: > >> Hi Lito >> I am not sure whom to direct this to but it is causing them some >> frustration as they cannot get these for every client simply due to volu= me >> and they pay the invoices in batches. >> Can you help to stop these kinds of emails from going out to any of the >> VCH clients? Is it something that can be turned off? >> Sharon >> >> Sharon, Speirs >> >> General Manager >> >> Vancouver, BC >> >> Office: 778.279.3634 >> >> sspeirs@thekey.com >> >> TheKey.ca >> >> [image: TheKey] >> >> >> >> >> >> >> >> ---------- Forwarded message --------- >> From: NS CSIL Clerks >> Date: Wed, Jul 2, 2025 at 1:10=E2=80=AFPM >> Subject: FW: Invoice #1078029 from TheKey >> To: Sharon Speirs >> Cc: Sophia Jantz >> >> >> *Hi Sharon,* >> >> >> >> *It has been a while that we receive this type of emails, I was >> wondering who we should contact to stop sending those to us as it fills = our >> inbox and putting them as spam or block them didn=E2=80=99t work to stop= them.* >> >> >> >> *Regards,* >> >> *Nasrin* >> >> >> >> *From:* TheKey >> *Sent:* Wednesday, July 02, 2025 12:57 PM >> *To:* NS CSIL Clerks >> *Subject:* Invoice #1078029 from TheKey >> >> >> >> *EXTERNAL SENDER.* Does this email lo