Re: FW: Invoice #1078029 from TheKey

Thanks Lito
Both those clients were with VCH and thus they were paying but now both
those clients are private pay so the authorization was removed. We tried
adding them into the sales force to create a new client linked to clear
care but they are linked to the old account so we had to remove the
authorization.
They are both private pay now no parent company
Sharon

Sharon, Speirs

General Manager

Vancouver, BC

Office: 778.279.3634

sspeirs@thekey.com

TheKey.ca   <https://thekey.ca/>

[image: TheKey]







On Thu, Jul 3, 2025 at 10:27 AM Lito Delapena <lito.delapena@thekey.com>
wrote:

> HI Sharon,
>
> Thank you for looping me into this inquiry,  looping in our onboarding
> manager Jeannie into the thread.
>
>  i reviewed the inquiry sent over and identified that Nasrin received
> notifications for the two clients below:
>
>    -  162929 Amy Suzuki
>    - 163769 Frederick Bolas #1765334
>
>  In review of clear care I noticed that both of their authorizations are
> closed which caused invoicing to be directed to the clients vs the
> Vancouver Coastal health parent payer.  we can partner with our finance
> onboarding team to have these authorizations created and the invoices moved
> over to the parent payer account.
>
> If authorizations for clients are required, requests can be sent to
> clientservice@thekey.com and Jeannie's team will work through those
> requests.
>
> Please let me know if you have any questions or concerns
>
> Thank you,
>
> Lito Delapena
>
> Customer Contact and Collections Manager | TheKey
>
> Mobile: 619-722-8561
>
> <http://www.thekey.com>
>
>
>
> On Wed, Jul 2, 2025 at 1:20 PM Sharon Speirs <sspeirs@thekey.com> wrote:
>
>> Hi Lito
>> I am not sure whom to direct this to but it is causing them some
>> frustration as they cannot get these for every client simply due to volume
>> and they pay the invoices in batches.
>> Can you help to stop these kinds of emails from going out to any of the
>> VCH clients? Is it something that can be turned off?
>> Sharon
>>
>> Sharon, Speirs
>>
>> General Manager
>>
>> Vancouver, BC
>>
>> Office: 778.279.3634
>>
>> sspeirs@thekey.com
>>
>> TheKey.ca   <https://thekey.ca/>
>>
>> [image: TheKey]
>>
>>
>>
>>
>>
>>
>>
>> ---------- Forwarded message ---------
>> From: NS CSIL Clerks <NSCSILClerks@vch.ca>
>> Date: Wed, Jul 2, 2025 at 1:10 PM
>> Subject: FW: Invoice #1078029 from TheKey
>> To: Sharon Speirs <sspeirs@thekey.com>
>> Cc: Sophia Jantz <billing@thekey.com>
>>
>>
>> *Hi Sharon,*
>>
>>
>>
>> *It has been a while that  we receive this type of emails, I was
>> wondering who we should contact to stop sending those to us as it fills our
>> inbox and putting them as spam or block them didn’t work to stop them.*
>>
>>
>>
>> *Regards,*
>>
>> *Nasrin*
>>
>>
>>
>> *From:* TheKey <no-reply@versapay.com>
>> *Sent:* Wednesday, July 02, 2025 12:57 PM
>> *To:* NS CSIL Clerks <NSCSILClerks@vch.ca>
>> *Subject:* Invoice #1078029 from TheKey
>>
>>
>>
>> *EXTERNAL SENDER.* Does this email look suspicious? Click on Report
>> Message/Phish Alert in the top right of your Outlook toolbar or forward to
>> spam@phsa.ca and * Do not* open attachments or click on links.
>> ------------------------------
>>
>>
>>
>> [image: Image removed by sender.]
>>
>>
>>
>> Dear Valued Client,
>>
>> We just issued you Invoice #1078029
>> <http://email.versapay.com/ls/click?upn=u001.zYiBgFg9bCfBqtV3ylE2LYYASu9aPmyVkz9TFrmWd7BTTWWaCPU3MC-2Fq71A9iqVu2o6R9Ofroo6o-2FLFOzAKrA1HKFQqh-2BaEIGdh0r-2Ftdjq-2FJ9iimuJZOI-2FR-2Bfet-2BYM4AF4PFA1pZ93IJ3PL80jZ7HOHqSbwuvGTapeHTYhWgrjRhOar1tfHanBIIEVBk0HDmolmjMYYCaef-2Bt0xgnzuS5w-3D-3D69X4_JorB7EfqeOJfTVRq3RVqWkWwKHq5R81hPz7pqNzEePpD6PyM-2BLcBaWrseXVuAKlKjsRTD0ujG1DxIZkDwhkyys7R8L578xHYUL-2FmyZQMEIXgjSWLlokOewZLf-2F0v7BoVAvINHR-2BXBoWU3ZXZ0z2T9zmE-2Fvt1f9X-2F6l4lt62i54BKBB6laSBwmfA1atoUw4RGrCyMFxWAmwkdlmiYQZ9WQ3jfhjo1yK3ih-2FCHiH0bx2-2FvpQ2zjIDf8JRBKu1z4Unsf7xTqsRiIbHmIJSwStN3NKgVyM4MjUN7F-2BXuCOeRttWrUylGyiquQSNkI1Js28Og>
>> to Amy Suzuki (162929) with balance $1,260.00.
>>
>> Click "View Invoices" below to review your itemized invoice or scroll to
>> the bottom of this email to review the PDF attached for your convenience.
>>
>> Click here
>> <http://email.versapay.com/ls/click?upn=u001.zYiBgFg9bCfBqtV3ylE2LYYASu9aPmyVkz9TFrmWd7BTTWWaCPU3MC-2Fq71A9iqVu2o6R9Ofroo6o-2FLFOzAKrA1HKFQqh-2BaEIGdh0r-2Ftdjq-2FJ9iimuJZOI-2FR-2Bfet-2BYM4Alks8mz4nop-2FSutoRQb-2BFFpJwjB3-2BJ-2BcI6ra41ga6I6j4wh2JWBppj2IR-2B7qzuBP646FZ6tDrYVdXA7-2F0OSuB5N32JdNS918bC6m4ZF8pJks-3DuJgO_JorB7EfqeOJfTVRq3RVqWkWwKHq5R81hPz7pqNzEePpD6PyM-2BLcBaWrseXVuAKlKjsRTD0ujG1DxIZkDwhkyys7R8L578xHYUL-2FmyZQMEIXgjSWLlokOewZLf-2F0v7BoVAvINHR-2BXBoWU3ZXZ0z2T976iRLlJiB3d-2BsxXuucgCjeLkG-2FrrjYssEvlVEjgyRnoSJYz9FH29p4zzwHcqSBxMeQiS5Um-2FQanLSQS9QwMftvit2d5da6lmEdkFjdkXR9JxSuMxmtAWDei5jk-2Fg50ZxOBs5Wm3NjWgKxtp6UmTyMGU3OogLSBfM9-2BhX8Ji8ZNc>
>> to pay.
>>
>>
>> For questions or concerns regarding your invoice or payment, please
>> contact:
>>
>> Billing@TheKey.com
>>
>> (866) 226-1702
>>
>> Monday - Friday
>>
>> 8:00 am - 5:00 pm EST
>>
>> We look forward to supporting you!
>>
>>
>> Thanks for your business.
>>
>>
>>
>> View Invoices
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>>
>>
>>
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