--0000000000006c602405e6eb0afb Content-Type: text/plain; charset="UTF-8" Thank you! I will try her today. On Mon, Aug 22, 2022 at 2:32 PM Cathy Feniuk wrote: > Gayle can be reached at 604-731-2941 > > Cathy Feniuk, LPN > Case Manager, > Home Care Assistance > 1861 Marine Drive, > West Vancouver, BC V7V 1J7 > > T 778-279-3634 > E cathy.feniuk@homecareassistance.com > www.homecareassistancevancouver.ca > > > On Mon, Aug 22, 2022 at 1:38 PM Keri Thrush wrote: > >> Hi, all! >> >> Just following up on this. If you can please confirm the best contact >> number for Gayle it would be greatly appreciated. >> >> Thank you, >> >> On Fri, Aug 19, 2022 at 12:34 PM Keri Thrush wrote: >> >>> Thank you for the information, Cathy, greatly appreciated! >>> >>> I got access to Clear Care for your location today and when going into >>> Gayle's profile, I'm unsure how to contact her. Is this the correct number 604-731-2941 >>> (w)? >>> >>> On Fri, Aug 19, 2022 at 10:53 AM Cathy Feniuk >>> wrote: >>> >>>> Hello all, >>>> >>>> I had the pleasure of visiting Ms. Mitchell at her home Amica Arbutus) >>>> on July 26, 2022. Her son also was present. >>>> Based on that visit, I was not made aware of any concerns she or the >>>> family may have had. They seemed pleased with the service overall. >>>> I am aware that the previous Case manager, Shiella Brocal, had also >>>> visited the client, to review the care plan and services. >>>> >>>> I am uclear why Ms. Mitchell may have scored us as she did, but am >>>> happy to follow up further if required. >>>> >>>> Best regards, >>>> >>>> Cathy Feniuk, LPN >>>> Case Manager, >>>> Home Care Assistance >>>> 1861 Marine Drive, >>>> West Vancouver, BC V7V 1J7 >>>> >>>> T 778-279-3634 >>>> E cathy.feniuk@homecareassistance.com >>>> www.homecareassistancevancouver.ca >>>> >>>> >>>> On Thu, Aug 18, 2022 at 9:25 AM Sharon Speirs >>>> wrote: >>>> >>>>> Forwarding this to Cathy as she never received the email from you Tim >>>>> which is odd >>>>> Sharon >>>>> >>>>> ---------- Forwarded message --------- >>>>> From: Carolina Orosa >>>>> Date: Thu, Aug 18, 2022 at 9:17 AM >>>>> Subject: Fwd: Detractor Alert: Gayle Mitchell | 1000000000016014 >>>>> To: Sharon Speirs >>>>> >>>>> >>>>> >>>>> >>>>> ---------- Forwarded message --------- >>>>> From: Timothy Thomas >>>>> Date: Thu, Aug 18, 2022 at 6:37 AM >>>>> Subject: Re: Detractor Alert: Gayle Mitchell | 1000000000016014 >>>>> To: Keri Thrush >>>>> Cc: Cathy Feniuk , Carolina Orosa >>>> corosa@thekey.com>, Angie Markwell , >>>>> Aileen Ruffin , Cheryl Cartwright >>>> ccartwright@homecareassistance.com> >>>>> >>>>> >>>>> Cathy, can you please provide some context on this client and why you >>>>> believe they provided a score of 5 on our feedback survey? >>>>> >>>>> On Wed, Aug 17, 2022 at 1:51 PM Keri Thrush >>>>> wrote: >>>>> >>>>>> Hi, team! >>>>>> >>>>>> >>>>>> Hope everyone is doing well. As you are aware, our Service Quality >>>>>> department will take the lead on responding to all client detra