--00000000000093065e05ed0d3c06 Content-Type: text/plain; charset="UTF-8" Hello, team! We received a follow up survey from Gayle below. The Service Quality team was not successful in their first attempts in reaching her back in August. I will allow you to take lead as a team on any potential next steps in contacting. Thank you! Client Name: Gayle Mitchell CC ID: 1000000000016014 Primary Contact: Gayle Mitchell PC Contact Info: gbmitchell@telus.net / Survey Delivery: Email Division: Canada Business Unit: Vancouver Tenure: More Than 52 Weeks Actual Customer Segment: Elephant Stated Customer Segment: Survey: Relationship 2 Main Score: 5 Comments: Don't know her well but she has been eager to please though not overly confident and does not seem to understand directions which may be a language or a hearing deficit. Needs more supervision to gain more confidence. Intelligent, personable, attentive, observant, speaks English well, problem solves, she seeks learning opportunities. would be an asset in mentorship of less experienced staff. Mature with a positive attitude. Quick learner, observant , caring, intuitive, needs a bit more attention to details not directly client care related. Accepts constructive comments well and takes them to heart. Good technology knowledge Reliable, takes initiative in maintaining a tidy environment. Appears at times to be inattentive or has a hearing or language deficit. had to be spoken to about the difference between encouraging independence and ignoring obvious needs/risks. Eager, conscientious, caring client focused gentle, reliable personable Not known well enough to comment other than she seemed timid and unsure of her role. English limited. needs competent mentoring. Very caring, observant, intelligent, sensitive to emotional needs of client. takes initiative in care functions and general cleanliness of the care environment. Please click here to see the full survey response and learn more about the client: https://hca.medallia.com/hca/respInvForm.do?surveyid=161281 On Tue, Aug 23, 2022 at 9:27 AM Keri Thrush wrote: > Thank you! I will try her today. > > On Mon, Aug 22, 2022 at 2:32 PM Cathy Feniuk > wrote: > >> Gayle can be reached at 604-731-2941 >> >> Cathy Feniuk, LPN >> Case Manager, >> Home Care Assistance >> 1861 Marine Drive, >> West Vancouver, BC V7V 1J7 >> >> T 778-279-3634 >> E cathy.feniuk@homecareassistance.com >> www.homecareassistancevancouver.ca >> >> >> On Mon, Aug 22, 2022 at 1:38 PM Keri Thrush wrote: >> >>> Hi, all! >>> >>> Just following up on this. If you can please confirm the best contact >>> number for Gayle it would be greatly appreciated. >>> >>> Thank you, >>> >>> On Fri, Aug 19, 2022 at 12:34 PM Keri Thrush wrote: >>> >>>> Thank you for the information, Cathy, greatly appreciated! >>>> >>>> I got access to Clear Care for your location today and when going into >>>> Gayle's profile, I'm unsure how to contact her. Is this the correct number 604-731-2941 >>>> (w)? >>>> >>>> On Fri, Aug 19, 2