--000000000000c5480c0616748053 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Michelle, The picture she sent was not a fur coat as she indicated in the message above. I also don't understand how she thinks without a receipt she should be entitled to anything. I called Bloomindales in New York and they said they carry Celine sunglasses but not their coats so they could not speak to the prices. I really don't know what else we can do. How would you like me to proceed? Cheryl On Fri, Apr 19, 2024 at 11:49=E2=80=AFAM Michelle Hudgins wrote: > Hello Cheryl, > > I am circling back to see if you have any new updates regarding Janet > Young. > > Best, > Michelle Hudgins > > > On Fri, Mar 29, 2024 at 2:24=E2=80=AFAM Jan Chaplin = wrote: > >> Cheryl, >> >> I accompanied my mother when she purchased her fur coat at the Celine >> store in Bloomingdale=E2=80=99s NYC. I know its value because I was with= her when >> she bought it. Frankly, a value of $6,000 is not consistent with that >> experience, although I do appreciate a quick scan at their current websi= te >> is not conclusive. I will contact Celine directly and ask after some >> historical pricing. >> >> I am also unclear why you are offering 50% of the coat=E2=80=99s estimat= ed value >> when ALL of the coat was ruined, not 50% of it. In this instance it wou= ld >> make the best sense for your insurance company to replace this coat with= a >> similar one. Mom should not bear any material consequence for the >> unforeseen and illogical actions of your employee. Replacement of half a >> coat is not appropriate in this case. Mom should have the same or simil= ar >> coat at no extra cost to her. >> >> I will source a comparable coat and forward it to you, however I wont be >> able to do this prior to the week of April 7th because I am travelling. >> >> Regards, >> Jan >> >> Sent from my iPad >> >> On Mar 27, 2024, at 7:16=E2=80=AFPM, Cheryl Cartwright >> wrote: >> >> =EF=BB=BF >> Hi Janet, >> >> It is not an assumption. It was investigated by our team. It was not our >> responsibility to seek out Celine in this matter but we did when you did= n't >> produce a receipt. You may take a look at their website or inquire with >> them directly if you wish to hear it from them. >> >> Insurance companies require proof of purchase when they reimburse us. >> This offer is the best and only offer they are willing to extend without= a >> receipt. >> >> Please let us know how you would like to proceed. >> >> Cheryl >> >> On Wed, Mar 27, 2024 at 2:50=E2=80=AFPM Jan Chaplin = wrote: >> >>> Please evidence that assumption, thanks. >>> >>> Sent from my iPhone >>> >>> On Mar 27, 2024, at 18:48, Cheryl Cartwright >>> wrote: >>> >>> =EF=BB=BF >>> The value was calculated by insurance and legal upon understanding from >>> Celine that their most expensive item is $6000. We don=E2=80=99t have a= ny receipts >>> or proof of purchase and so half that amount was extended. >>> >>> On Wed, Ma