--00000000000080b6580616749eaa Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you, Cheryl, at this point, I will turn this over to @Timothy Thomas to see how he would like to move forward. On Fri, Apr 19, 2024 at 11:11=E2=80=AFAM Cheryl Cartwright wrote: > Hi Michelle, > > The picture she sent was not a fur coat as she indicated in the message > above. I also don't understand how she thinks without a receipt she shoul= d > be entitled to anything. I called Bloomindales in New York and they said > they carry Celine sunglasses but not their coats so they could not speak = to > the prices. I really don't know what else we can do. > > How would you like me to proceed? > > Cheryl > > On Fri, Apr 19, 2024 at 11:49=E2=80=AFAM Michelle Hudgins michelle.hudgins@thekey.com> wrote: > >> Hello Cheryl, >> >> I am circling back to see if you have any new updates regarding Janet >> Young. >> >> Best, >> Michelle Hudgins >> >> >> On Fri, Mar 29, 2024 at 2:24=E2=80=AFAM Jan Chaplin = wrote: >> >>> Cheryl, >>> >>> I accompanied my mother when she purchased her fur coat at the Celine >>> store in Bloomingdale=E2=80=99s NYC. I know its value because I was wit= h her when >>> she bought it. Frankly, a value of $6,000 is not consistent with that >>> experience, although I do appreciate a quick scan at their current webs= ite >>> is not conclusive. I will contact Celine directly and ask after some >>> historical pricing. >>> >>> I am also unclear why you are offering 50% of the coat=E2=80=99s estima= ted value >>> when ALL of the coat was ruined, not 50% of it. In this instance it wo= uld >>> make the best sense for your insurance company to replace this coat wit= h a >>> similar one. Mom should not bear any material consequence for the >>> unforeseen and illogical actions of your employee. Replacement of half = a >>> coat is not appropriate in this case. Mom should have the same or simi= lar >>> coat at no extra cost to her. >>> >>> I will source a comparable coat and forward it to you, however I wont b= e >>> able to do this prior to the week of April 7th because I am travelling. >>> >>> Regards, >>> Jan >>> >>> Sent from my iPad >>> >>> On Mar 27, 2024, at 7:16=E2=80=AFPM, Cheryl Cartwright >>> wrote: >>> >>> =EF=BB=BF >>> Hi Janet, >>> >>> It is not an assumption. It was investigated by our team. It was not ou= r >>> responsibility to seek out Celine in this matter but we did when you di= dn't >>> produce a receipt. You may take a look at their website or inquire with >>> them directly if you wish to hear it from them. >>> >>> Insurance companies require proof of purchase when they reimburse us. >>> This offer is the best and only offer they are willing to extend withou= t a >>> receipt. >>> >>> Please let us know how you would like to proceed. >>> >>> Cheryl >>> >>> On Wed, Mar 27, 2024 at 2:50=E2=80=AFPM Jan Chaplin wrote: >>> >>>> Please evidence that assumption, thanks. >>>> >>>> Sent from my iPhone >>>> >>>> On Mar